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Dell DIMENSION 3000 SYSTEMS DMC Owner's Manual
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Dell DIMENSION 3000 SYSTEMS DMC Owner's Manual

Dell DIMENSION 3000 SYSTEMS DMC Owner's Manual

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Dell™ Dimension™ 3000 Systems
service tag
CD or DVD
headphone
connector
CD or DVD
volume
control dial
floppy drive light
power light
power button
USB 2.0
connectors (2)
power connector
voltage selection switch
serial connector
integrated video connector
keyboard connector
line-out connector*
microphone connector*
USB 2.0 connectors (4)
PCI card slots (3)
Model DMC
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Owner's Manual
*On computers with integrated sound.
**May not be present on all computers.
CD or DVD drive
activity light
CD or DVD eject button
floppy drive eject button
hard-drive activity light
headphone connector
parallel connector
diagnostic lights (4)
mouse connector
line-in connector*
cover latch**
network adapter connector

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Summary of Contents for Dell DIMENSION 3000 SYSTEMS DMC

  • Page 1 Dell™ Dimension™ 3000 Systems Owner’s Manual service tag CD or DVD drive activity light CD or DVD headphone CD or DVD eject button connector CD or DVD volume control dial floppy drive eject button floppy drive light hard-drive activity light...

  • Page 2: Abbreviations And Acronyms

    A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Dell Dimension Help file. To access the help file, see "Finding Information" on page 7.

  • Page 3: Table Of Contents

    Contents Finding Information ......Setting Up and Using Your Computer ......Setting Up a Printer Printer Cable .
  • Page 4 ......Dell Diagnostics Main Menu ..... .
  • Page 5 Using Microsoft Windows XP System Restore ... . . Using Dell PC Restore by Symantec ....
  • Page 6 ..... . . Dell Technical Support Policy (U.S. Only) ....

  • Page 7: Finding Information

    Finding Information What Are You Looking For? Find It Here • Warranty information Dell™ Product Information Guide • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement • Terms and Conditions • How to set up my computer Setup Diagram ®...
  • Page 8 Select your region to view the appropriate support site. • Online discussions with other users and technical support The Dell Support website provides several online tools, • Documentation for my computer including: • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses •...

  • Page 9: Setting Up And Using Your Computer

    Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers. •...

  • Page 10: Connecting A Parallel Printer

    USB connector on computer USB connector on printer USB printer cable Connecting a Parallel Printer Complete the operating system setup, if you have not already done so. Turn off the computer (see page 43). NOTICE: For best results, use a 3-m (10-ft) or shorter parallel cable. Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws.

  • Page 11: Setting Up A Home And Office Network

    parallel connector on computer connector on printer clips (2) screws (2) notches (2) parallel printer cable Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary. See the documentation that came with your printer. Setting Up a Home and Office Network Connecting to a Network Adapter NOTE:...

  • Page 12: Network Setup Wizard

    network adapter connector network adapter connector on computer network device network cable Network Setup Wizard ® ® The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

  • Page 13: Setting Up Your Internet Connection

    • DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. • Cable modem connections that provide high-speed Internet access through your local cable TV line.

  • Page 14: Copying Cds And Dvds

    DVD/CD-RW combo drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs.

  • Page 15: Using Blank Cd-Rs And Cd-Rws

    • If you have two CD or DVD drives, select the drive into which you have inserted your source CD or DVD and click Copy. The computer copies the data on the CD or DVD to the blank CD or DVD. Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects.

  • Page 16: Hyper-Threading

    You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see page 83. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com. Setting Up and Using Your Computer...

  • Page 17: Solving Problems

    — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 76). If the battery still does not work properly, contact Dell (see page 91). Drive Problems...

  • Page 18: Cd And Dvd Drive Problems

    L E A N T H E D R I V E O R D I S K — See the Dell Dimension Help file. T H E C K T H E C A B L E C O N N E C T I O N S...

  • Page 19: Hard Drive Problems

    Hard drive problems H E C K I S K — Click the Start button and click My Computer. Right-click Local Disk C:. Click Properties. Click the Tools tab. Under Error-checking, click Check Now. Click Scan for and attempt recovery of bad sectors. Click Start.

  • Page 20: Error Messages

    Use an antivirus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Error Messages...

  • Page 21: Ieee 1394 Device Problems

    If so, run the program that you want to use first. P E R A T I N G S YS T E M N O T F O U N D — Contact Dell (see page 91). IEEE 1394 Device Problems...

  • Page 22: Keyboard Problems

    Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. H E C K T H E K E Y B O A R D C A B L E —...

  • Page 23: A Program Stops Responding

    A program stops responding N D T H E P R O G R A M — Press <Ctrl><Shift><Esc> simultaneously. Click Applications. Click the program that is no longer responding. Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. H E C K T H E S O F T W A R E D O C U M E N T A T I O N —...

  • Page 24: Other Software Problems

    • See the software documentation for minimum memory requirements. If necessary, install additional memory (see page 52). • Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see page 52). • Run the Dell Diagnostics (see page 36). Solving Problems...

  • Page 25: Mouse Problems

    • Ensure that you are following the memory installation guidelines (see page 52). • Your Dell Dimension™ computer supports DDR memory. For additional information on the type of memory supported by your computer, see "Memory" on page 79.

  • Page 26: Network Problems

    E I N S T A L L T H E M O U S E D R I V E R — See page 39. U N T H E A R D W A R E R O U B L E S H O O T E R —...

  • Page 27: Printer Problems

    F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power. • Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

  • Page 28: Scanner Problems

    H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S — • See the printer documentation for cable connection information. •...

  • Page 29: Sound And Speaker Problems

    E R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y I C R O S O F T I N D O W S —...

  • Page 30: No Sound From Headphones

    UN THE SPEAKER DIAGNOSTICS E I N S T A L L T H E S O U N D D R I V E R — See page 39. U N T H E A R D W A R E R O U B L E S H O O T E R —...

  • Page 31: If The Screen Is Difficult To Read

    H E C K T H E D I A G N O S T I C L I G H T S — See page 33. U N T H E E L L I A G N O S T I C S —...
  • Page 32 Solving Problems...

  • Page 33: Advanced Troubleshooting

    Advanced Troubleshooting Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. To help you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on the back panel (see page 47).
  • Page 34 • If available, install properly working memory of the same type into your computer (see page 52). • If the problem persists, contact Dell (see page 91). A possible graphics card failure has • If the computer has a graphics card, occurred.
  • Page 35 • Verify that the memory modules that you are installing are compatible with your computer (see page 52). • If the problem persists, contact Dell (see page 91). A possible expansion card failure has Determine if a conflict exists by occurred.

  • Page 36: Dell Diagnostics

    Product Information Guide. If you experience a problem with your computer, perform the checks in "Solving Problems" on page 17 and run the Dell Diagnostics before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on Dell™ computers.

  • Page 37: Dell Diagnostics Main Menu

    If you cannot resolve the error condition, contact Dell (see page 91). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

  • Page 38: Drivers

    Parameters Allows you to customize the test by changing the test settings. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard.

  • Page 39: Reinstalling Drivers

    Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

  • Page 40: Restoring Your Operating System

    • Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

  • Page 41: Using Dell Pc Restore By Symantec

    Using Dell PC Restore by Symantec Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer.

  • Page 42: Resolving Software And Hardware Incompatibilities

    On the next screen, click Confirm. The restore process takes approximately 6–10 minutes to complete. When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. When prompted, click Yes. The computer restarts.

  • Page 43: Removing And Installing Parts

    You have performed the steps in "Turning Off Your Computer" and "Before Working Inside Your Computer." • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.

  • Page 44: Before Working Inside Your Computer

    NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.

  • Page 45: Front And Back View Of The Computer

    Front and Back View of the Computer Front View Removing and Installing Parts...
  • Page 46 Wait until this light turns off before you remove the floppy disk from the drive. (On computers with an optional floppy drive.) Service Tag Used to identify your computer when you access the Dell Support website or call technical support. Removing and Installing Parts...

  • Page 47: Back View

    Back View parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. diagnostic lights (4) Use the lights to help you troubleshoot a computer problem based on the diagnostic code.
  • Page 48 cover latch Releases the cover from the computer. See "Removing the Computer Cover" on page 49. modem connector (Optional) If you have a modem, connect a telephone cable to either of the modem connectors. Do not connect the telephone cable to the network connector. NOTE: Not all modems have two connectors.

  • Page 49: Removing The Computer Cover

    Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. Follow the procedures in "Before You Begin"...

  • Page 50: Inside View Of Your Computer

    Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, see the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover.

  • Page 51: System Board Components

    System Board Components standby power floppy drive connector IDE drive connector CD/DVD drive control panel (FLOPPY) (J4J1) (PRI-IDE) J6J2) connector (J6J1) connector light (AUX_PWR) (J7J2) internal speaker main power (LS9J1) connector (J3J1) password jumper memory module (CLEAR PASSWORD) connectors (J9H1) (DDR3, DDR4) front-panel I/O connector (J9G1)

  • Page 52: Memory

    Memory You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" on page 79. NOTE: DDR 333 memory operates at 320 MHz when used with an 800-MHz front-side bus. DDR Memory Overview DDR memory modules should be installed in pairs of matched memory size.

  • Page 53: Installing Memory

    Dell. You should install your new memory modules in connectors DIMM3 and DIMM4. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not function at optimal performance.
  • Page 54 To insert a module, press out the securing clip at each end of the memory module connector. memory connector closest to microprocessor securing clips (2) connector Align the notch on the bottom of the module with the crossbar in the connector. notch memory module cutouts (2)

  • Page 55: Cards

    You can do so by touching an unpainted metal surface on the computer chassis. Your Dell™ computer provides three slots for PCI cards. PCI Cards If you are installing or replacing a card, follow the procedures in the next section. If you are removing but not replacing a card, see "Removing a PCI Card"...
  • Page 56 Installing a PCI Card Follow the procedures in "Before You Begin" on page 43. Unscrew and remove the filler bracket for the card slot you want to use. securing screw filler bracket CAUTION: Some network adapters automatically start the computer when they are connected to a network.
  • Page 57 not fully seated card fully seated card bracket within slot bracket caught outside of slot Secure the card bracket with the screw you removed in step 2. Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. NOTICE: Do not route card cables over or behind the cards.

  • Page 58: Front Panel

    If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see page 91). NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
  • Page 59 Release and remove the front panel: If your computer has a release lever, push the release lever to release the top tab. Reach inside the computer and push the top and bottom tab towards you to release them. Rotate the front panel to separate it from the side hinges. side hinges (3) front panel top tab...

  • Page 60: Removing The Front-Panel Insert

    Removing the Front-Panel Insert Press in the two insert tabs. tabs (2) insert Push out the front-panel insert. Removing and Installing Parts...

  • Page 61: Reattaching The Front Panel

    Reattaching the Front Panel Reattach the front panel to the side hinges. side hinges (3) front panel Rotate the front panel until it snaps onto the front of the computer. Drives Your computer supports a combination of these devices: • Up to two hard drives •...

  • Page 62: General Installation Guidelines

    General Installation Guidelines Connect IDE hard drives to the system board connector labeled PRI IDE. Connect CD/DVD drives to the connector labeled J6J1. When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting, the device attached to the last connector on the interface cable is primary or the boot device (drive 0), and the device attached to the middle connector on the interface cable is the secondary device (drive 1).

  • Page 63: Hard Drive

    Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To avoid damage to the drive, do not set it on a hard surface.
  • Page 64 hard drive bracket-securing screw drive bracket bracket-securing screw If you are replacing the hard drive, remove the drive from the bracket: Remove the hard drive-securing screws. Remove the hard drive from the bracket. small bracket tabs (2) drive bracket drive-securing screws (3) Removing and Installing Parts...

  • Page 65: Installing A Hard Drive

    Partition and logically format your drive before you proceed to the next step. See the documentation for your operating system for instructions. Test the hard drive by running the Dell Diagnostics (see page 36). If the drive you just installed is the primary drive, install your operating system on the hard drive.

  • Page 66: Adding A Second Hard Drive

    Adding a Second Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
  • Page 67 drive slots (2) bracket tabs (2) front computer frame bracket-securing screw drive bracket bracket-securing screw NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. NOTICE: When you unpack the drive, do not set it on a hard surface, which may damage the drive. Instead, set the drive on a soft surface, such as a foam pad, that will sufficiently cushion it.
  • Page 68 additional hard drive drive slots (2) bracket tabs (2) front computer frame bracket-securing screw drive bracket bracket-securing screw Reinstall the existing hard drive into the computer in front of the additional drive (see page 65). Connect a power cable to the drive. Connect the data cable to the drive and to the system board (see page 51).

  • Page 69: Floppy Drive

    Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. Follow the procedures in "Before You Begin"...

  • Page 70: Installing A Floppy Drive

    securing screws (4) top bracket screw drive bracket floppy drive Remove the floppy drive from the bracket: Remove all four drive-securing screws (two on each side). Remove the floppy drive from the bracket. Installing a Floppy Drive Remove the floppy drive bracket from the computer (see page 69). If you are replacing a floppy drive, remove the drive from the bracket (see page 70).

  • Page 71: Cd/Dvd Drive

    See the documentation that came with the drive for instructions on installing any software required for drive operation. Enter system setup (see page 82) and update the appropriate Diskette Drive option. Verify that your computer works correctly by running the Dell Diagnostics (see page 36). CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

  • Page 72: Removing A Cd/Dvd Drive

    Removing a CD/DVD Drive Disconnect the power, audio, and CD/DVD drive cables from the back of the drive and from the system board. data cable power cable Remove the CD/DVD drive securing screw. Slide the drive forward and remove it from the drive bay. drive securing screw...

  • Page 73: Installing A Cd/Dvd Drive

    Enter system setup (see page 82) and select the appropriate Drive option. Verify that your computer works correctly by running Dell Diagnostics (see page 36). Adding a Second CD or DVD Drive Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information).
  • Page 74 drive alignment screws (2) NOTE: Some computers come with only two extra alignment screws; others come with four. You only need two alignment screws for this procedure. Gently slide the drive into place in the drive bay. drive securing screw extra alignment screws (2 or 4) alignment screws (2)
  • Page 75 NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). Connect the power cable to the system board (see page 51). Locate the data cable from the CD or DVD drive in the upper drive bay and connect its middle data connector to the new drive.

  • Page 76: Battery

    Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

  • Page 77: Replacing The Computer Cover

    battery battery socket Replace the computer cover (see page 77). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. Connect your computer and devices to electrical outlets, and turn them on. Enter system setup (see page 83) and restore the settings you recorded in step 1.
  • Page 78 Removing and Installing Parts...

  • Page 79: Appendix

    Appendix Specifications Processor ® ® ® Processor type Intel Pentium 4 with HT Technology and Intel Celeron NOTE: Not all Pentium 4 processors support Hyper-Threading technology. Level 1 (L1) cache 8 KB Level 2 (L2) cache 128-KB or 512-KB (depending on your computer configuration) pipelined-burst, eight-way set associative, write-back SRAM Memory Type...
  • Page 80 Computer Information (continued) integrated network interface capable of 10/100 communication. System Clock Intel Pentium 4: 800 MHz Intel Celeron: 533 MHz Video Type Integrated Intel Extreme Graphics 2 Audio Type AC97, Sound Blaster Emulation, ADI 1980 audio controller with 2.1 implementation Expansion Bus Bus type Bus speed...
  • Page 81 Connectors (continued) PS/2 (keyboard and mouse) 6-pin mini-DIN two front-panel and four back-panel USB 2.0–compliant connectors Audio Three connectors for line-in, line-out, and microphone; one front- panel connector for headphones System board connectors: Primary IDE drive 40-pin connector on PCI local bus Secondary IDE drive 40-pin connector on PCI local bus Floppy drive...

  • Page 82: System Setup

    Environmental Temperature: Operating 10° to 35°C (50° to 95°F) NOTE: At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 0.5 octave/min Storage 2.20 Grms at 10 to 500 Hz at 1 octave/min Maximum shock:...

  • Page 83: Entering System Setup

    Entering System Setup Turn on (or restart) your computer. When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the ® ® Microsoft Windows desktop.

  • Page 84: System Setup Options

    System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System Lists system information such as the computer name, the BIOS version System Info number and date, system tags, and other system-specific information.
  • Page 85 Identifies the address for the parallel port. LTP Port Address Identifies and defines the parallel port DMA settings. You can set the LPT Port DMA parallel port DMA to Off, DMA1, or DMA3. Identifies and defines the serial port settings. Auto, the default setting, Serial Port #1 automatically configures a connector to a particular designation (COM1 or COM3).
  • Page 86 Power Management Determines what happens when AC power is restored to the computer. AC Recovery Sets the computer to automatically turn on. Choices are every day or Auto Power On weekdays (every Monday through Friday). The default setting is Off. This feature does not work if you turn off your computer using a power strip or surge protector.

  • Page 87: Boot Sequence

    This option involves the rightmost bank of keys on your keyboard. When set Numlock Key to On (default), this option activates the numeric and mathematical features shown at the top of each key. When set to Off, this option activates the cursor-control functions labeled on the bottom of each key.

  • Page 88: Clearing Forgotten Passwords

    The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it. At the bottom of the menu, enter the number of the device that is to be used for the current boot only. For example, if you are booting to a USB memory key, highlight USB Flash Device and press <Enter>.
  • Page 89 PSWRD Locate the 3-pin password jumper (PSWD) on the system board (see page 51), and attach the jumper plug to pins 2 and 3 to clear the password. NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2. Close the computer cover (see page 77).

  • Page 90: Dell Technical Support Policy (U.s. Only)

    Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third- party software and peripherals is provided by the original manufacturer of the product.

  • Page 91: Class A

    Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: •...
  • Page 92 Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 93 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.com 0820 240 530 00 Country Code: 43 Home/Small Business Sales 0820 240 530 49...
  • Page 94 Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus toll-free: 1-800-247-9362 International Access Code: 011 AutoTech (automated technical support) toll-free: 1-800-847-4096 Customer Care (Home Sales/Small Business) toll-free: 1-800-326-9463 Customer Care (med./large business, government)
  • Page 95 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com 818 1350 City Code: 592 Technical Support Fax toll-free: 800 858 2969 Technical Support (Dimension™...
  • Page 96 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com 02 2186 27 27 Country Code: 420 Technical Support 02 2186 27 28...
  • Page 97 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.com City Code: 9 09 253 313 60...
  • Page 98 Area Codes, International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com 06103 766-7200 Country Code: 49 Technical Support 0180-5-224400 City Code: 6103 Home/Small Business Customer Care...
  • Page 99 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Hong Kong Website: support.ap.dell.com International Access Code: 001 E-mail: apsupport@dell.com 2969 3188 Country Code: 852 Technical Support (Dimension™ and Inspiron™) 2969 3191 Technical Support (OptiPlex™, Latitude™, and Dell Precision™)
  • Page 100 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business 02 577 826 90 City Code: 02...
  • Page 101 Technical Support outside of Japan (Dimension and Inspiron) toll-free:0120-198-433 Technical Support (Dell Precision™, OptiPlex™, and Latitude™) 81-44-556-3894 Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) toll-free: 0120-981-690 Technical Support (PDAs, projectors, printers, routers) 81-44-556-3468 Technical Support outside of Japan (PDAs,...
  • Page 102 Customer Service (Penang, Malaysia) toll-free: 0800 581 Transaction Sales toll-free: 1 800 88 0193 Malaysia (Penang) Technical Support (Dell Precision, OptiPlex, and Latitude) International Access Code: 00 toll-free: 1 800 88 1306 Technical Support (Dimension and Inspiron) Country Code: 60...
  • Page 103 Relational Sales Fax 020 674 50 00 Switchboard 020 674 47 50 Switchboard Fax New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Technical Support (for desktop and portable 0800 443 563 computers)
  • Page 104 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com...
  • Page 105 604 633 4949 Customer Service (Penang, Malaysia) toll-free: 800 6011 054 Transaction Sales toll-free: 800 6011 053 Corporate Sales South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com 011 709 7713 09/091 Gold Queue 011 709 7710 Country Code: 27...
  • Page 106 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com 08 590 05 199 Technical Support 08 590 05 642 Relational Customer Care...
  • Page 107 General Support toll-free: 1-866-540-3355 Turks and Caicos Islands General Support U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com 0870 908 0500 Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) 0870 908 0800...
  • Page 108 1-800-671-3355 Software and Peripherals Sales toll-free: 1-800-357-3355 Spare Parts Sales toll-free: 1-800-247-4618 Extended Service and Warranty Sales toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired (1-877-335-5889) 1-877-673-3355 U.S. Virgin Islands General Support 8001-3605 Venezuela General Support...

  • Page 109: Index

    Index CD-RW drive problems, 18 audio. See sound Dell contacting, 91 copying, 14 Dell Diagnostics, 36 Dell Dimension Help file, 7 Check Disk, 19 support policy, 90 computer battery support site, 8 components inside, 50 problems, 17 diagnostic lights, 33...
  • Page 110 CD/DVD drive activity, 46 Help and Support Center, 8 diagnostic, 33, 47 help file e-mail floppy drive activity, 46 Dell Dimension Help, 7 problems, 19 hard drive activity, 46 Windows Help and Support power, 46 End User License Center, 8...
  • Page 111 CD-RW drive, 18 Network Setup Wizard, 12 Product Information Guide, 7 computer crashes, 22-23 Program Compatibility computer stops responding, 22 Wizard, 23 Dell Diagnostics, 36 diagnostic lights, 33 operating system drives, 17 reinstalling, 40 DVD drive, 18 e-mail, 19 regulatory information, 7...
  • Page 112 7 problems, 23-24 policy, 90 Windows XP sound troubleshooting Device Driver Rollback, 39 problems, 29 Dell Diagnostics, 36 Hardware Troubleshooter, 42 volume, 29 diagnostic lights, 33 Help and Support Center, 8 sound connectors Hardware Troubleshooter, 42 Hyper-Threading, 16...

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Latitude 3000 series

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