• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: http://www.lenovo.com/serviceparts-lookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
– When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function.
UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: http://www.lenovo.com/support/phone • System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians are available in the following support site: http://www.lenovoservicetraining.com/ion/...
Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
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FRU list for a product. To get the general FRU list for a product, do the following: 1. Go to: http://www.lenovo.com/support 2. Click Parts & Accessories. 3. Follow the instructions on the screen to select product.
This chapter introduces following information: • “What to do first” on page 23 • “Checkout guide” on page 24 – “Lenovo Solution Center” on page 24 – “Quick test programs” on page 24 – “UEFI diagnostic program” on page 25 –...
The Lenovo Solution Center program is available for download at http://www.lenovo.com/diags. To run the Lenovo Solution Center program, go to Control Panel and click System and Security ➙ Lenovo - System Health and Diagnostics, and then follow the instructions on the screen.
• Microsoft Windows Server 2003 • Microsoft Windows Server 2008 To download and install a quick test program, go to http://www.lenovo.com/diags, and follow the instructions on the Web site. To run a test using quick test program, do the following: 1.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices.
This computer supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another systems is installed, the system will not charge.
2. Connect the computer to ac power to charge the battery. If the battery status icon in the Windows notification area indicates that the battery is not charging, remove the battery and let it return to room temperature. 3. Reinstall the battery. If the battery is still not charging, replace the battery pack. 4.
“Symptom-to-FRU index” on page 36 Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/support Restoring the factory contents by using the Recovery Disc Set When the main storage drive is replaced because of a failure, no product recovery program is on the new drive.
4. Select your language and click Next. 5. Read the license. If you agree with the terms and conditions, select I accept these terms and conditions and then click Next. If you do not agree with the terms and conditions, follow the instructions on the screen.
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Resetting your computer to the factory default settings If you want to recycle your computer or just start over, you can reset your computer to the factory default settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with your computer, and reset all the settings to the factory default settings.
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Creating and using recovery media You can create recovery media as backups for the Windows recovery environment and the Windows recovery image. If you cannot start the computer, you can use recovery media to troubleshoot and fix the problems on your computer. It is recommended that you create recovery media as early as possible.
If it has, it can be used for access to the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive or solid-state drive with a scheduled fee.
4. Select Password. 5. Select Hard-disk x password, where x is the letter of the hard disk drive. A pop-up window opens. 6. Select Master hard disk password. 7. Type the current master hard disk password in the Enter Current Password field. Then leave the Enter New Password field blank, and press Enter twice.
If you have defined one of the following actions as the event that causes the system to go into hibernation mode, perform that action. • Closing the lid. • Pressing the power button. Also, the computer goes into hibernation mode automatically after a period of inactivity specified in power plan settings.
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Table 2. Numeric error codes (continued) Symptom or error FRU or action, in sequence 0187 Replace the system board. EAIA data access error—The access to EEPROM is failed. 0188 Replace the system board. Invalid RFID Serialization Information Area. 0189 Replace the system board. Invalid RFID configuration information area—The EEPROM checksum is not correct.
The battery installed is not supported by this system Replace the battery. and will not charge. Please replace the battery with the correct Lenovo battery for this system. Press the ESC key to continue. This system does not support batteries that are not Replace the battery.
However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced. Notes: • This policy applies to all ThinkPad notebooks purchased on 1 January, 2008 or later.
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f. External diskette drive or optical drive g. Memory module h. PC cards 4. Turn on the computer. 5. Determine whether the problem has been solved. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7.
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Table 7. Status indicators (continued) Indicator Meaning Blinking three times: The computer is initially connected to power. System status indicator On: The computer is in use. Off: The computer is off or in hibernation mode. Slow blinking: The computer is in sleep mode. Fast blinking: The computer is entering hibernation mode.
Rear view Fan louvers Smart card slot (on some models) Always On USB connector USB 3.0 connector Power connector Mini DisplayPort® connector Bottom view External battery pack Emergency reset hole Docking station connector (on some models) Keyboard drainage holes Speakers Hardware Maintenance Manual...
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
Major FRUs Table 9. Major FRUs FRU descriptions Self-service Optional-service LCD unit Keyboard bezel assembly Memory module Coin-cell battery Fingerprint reader LED-and-power-button card M.2 wireless LAN card M.2 wireless WAN card M.2 solid-state drive Hardware Maintenance Manual...
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Table 9. Major FRUs (continued) FRU descriptions Self-service Optional-service Hard disk drive or solid-state drive (depending on the model) External battery pack Base cover assembly Smart card bezel Smart card reader Speaker assembly Built-in battery System board Thermal fan assembly USB card dc-in cable Keyboard...
FRU descriptions Self-service Optional-service Screw pack Table 12. Other FRUs FRU descriptions Self-service Optional-service ac adapter Power cord Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: http://www.lenovo.com/serviceparts-lookup Chapter 7 Locations...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support.
ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. 2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site.
ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. 2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site.
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1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer. 2. From the main menu, select 6. Set ECA Information. 3. To write the ECA information, select 1. Write ECA/rework number from EEPROM, and follow the instructions on the screen.
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at http://www.lenovo.com/support.
Before servicing the computer Carefully read this topic before servicing the computer. Disabling the built-in battery Before replacing any FRU, ensure that you have disabled the built-in battery by doing the following: 1. Disconnect the ac power adapter and all cables from the computer. 2.
The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery pack, before getting a non-physically damaged battery pack replaced.
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Removal steps of the base cover Loosen the screws in ascending alphabetical order (a to h) as illustrated. Pry up the latches in ascending alphabetical order (a to h) as illustrated, and then remove the base cover. Hardware Maintenance Manual...
Applying labels to the base cover: The new base cover FRU is shipped with a kit containing labels of several kinds. Apply those labels when you replace the base cover. For the labels that are not shipped with the new base cover, peel them from the old base cover, and adhere them to the new one.
• Never remove the drive while the system is operating or in suspend mode. Removal steps of the hard disk drive or solid-state drive Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the hard disk drive or solid-state drive is firmly attached.
• “1020 Base cover” on page 59 Removal steps of the wireless LAN card Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Plug the gray cable into the connector labeled MAIN or 1 on the card; and plug the black cable into the connector labeled AUX or 2 on the card.
• “1020 Base cover” on page 59 Removal steps of the wireless WAN card or the M.2 solid-state drive Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Plug the red cable into the connector labeled MAIN on the card; and plug the blue cable into the connector labeled AUX on the card.
• “1010 External battery pack” on page 58 • “1020 Base cover” on page 59 Removal steps of the memory module When installing: Insert the notched end of the memory module into the memory slot. Press the memory module in firmly, and pivot it downward until it snaps into place.
The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery pack, before getting a non-physically damaged battery pack replaced.
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Removal steps of the built-in battery pack DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, small-head, nylon-coated (3) (1.85 kgf-cm) When installing: 1.
2. Twist and rout the cable as shown by 3. Apply the transparent tap as shown by , attach the connector , and then install the screws 1090 Keyboard For access, remove these FRUs: • “1010 External battery pack” on page 58 •...
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Use the cross end of the multi-tool to loosen the screws. Chapter 9 Removing or replacing a FRU...
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Installation steps of keyboard Attach the connectors and then turn over the keyboard. Hardware Maintenance Manual...
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Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard is under the frame of the keyboard bezel. Ensure that the screw heads are exposed completely. Otherwise, reveal the screw heads by sliding the keyboard frame forward with the flat end of the keyboard multi-tool.
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Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the flat end of the keyboard multi-tool to hide the latches of the keyboard frame under the keyboard bezel. Note: Do not press and hold the keys while sliding the keyboard frame, otherwise the keyboard frame cannot be moved.
1110 Thermal fan assembly For access, remove these FRUs: • “1010 External battery pack” on page 58 • “1020 Base cover” on page 59 For integrated-graphics models: Removal steps of the thermal fan assembly Loosen the screws in ascending alphabetical order (a to d) as illustrated. Chapter 9 Removing or replacing a FRU...
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When installing: • Ensure that the fan connector is attached firmly. • Do not touch the areas marked in the following illustrations. Hardware Maintenance Manual...
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For discrete-graphics models: Removal steps of the thermal fan assembly Loosen the screws in ascending alphabetical order (a to f) as illustrated. When installing: • Ensure that the fan connector is attached firmly. • Do not touch the areas marked in the following illustrations.
1120 USB card For access, remove these FRUs: • “1010 External battery pack” on page 58 • “1020 Base cover” on page 59 Removal steps of the USB card When installing: Ensure that the connector is attached firmly. Hardware Maintenance Manual...
Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, big head, nylon-coated (2) (1.85 kgf-cm) 1130 Speaker assembly For access, remove these FRUs: • “1010 External battery pack” on page 58 • “1020 Base cover” on page 59 Removal steps of the speaker assembly Step Screw (quantity)
When installing: Ensure that the connector is attached firmly. When installing: Ensure that the cables are routed as shown. 1140 System board Important notices for handling the system board When handling the system board, read the following: • The system board has an accelerometer, which can be broken when several thousands of G-forces are applied.
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• “1090 Keyboard” on page 68 • “1110 Thermal fan assembly” on page 73 The following components soldered on the top side of the system board is extremely sensitive. When you service the system board, avoid any kind of rough handling. Platform Controller Hub (PCH) Removal steps of the system board When installing:...
Step Screw (quantity) Color Torque M2 × 3 mm, big head, nylon-coated (7) Black 0.181 Nm (1.85 kgf-cm) 1150 Fingerprint reader For access, remove these FRUs: • “1010 External battery pack” on page 58 • “1020 Base cover” on page 59 •...
Removal steps of the dc-in cable assembly When installing: Ensure that the connector is attached firmly. Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) 1170 LCD unit For access, remove these FRUs: •...
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Removal steps of the LCD unit Step Screw (quantity) Color Torque 0.392 Nm M2.5 × 4 mm, flat-head, nylon-coated (5) Silver (4.0 kgf-cm) Chapter 9 Removing or replacing a FRU...
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Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the connectors are attached firmly. When installing: Ensure that you route the cables firmly and tape up in the proper positions. Attention: When you route the cables, ensure that they are not subject to any tension.
1180 LED-and-power-button card For access, remove these FRUs: • “1010 External battery pack” on page 58 • “1020 Base cover” on page 59 • “1170 LCD unit” on page 82 Removal steps of the LED-and-power-button card When installing: Ensure that the connector is attached firmly. Chapter 9 Removing or replacing a FRU...
Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 1190 Smart card bezel For access, remove these FRUs: • “1020 Base cover” on page 59 • “1080 Built-in battery pack” on page 66 Hardware Maintenance Manual...
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Removal steps of the smart card bezel When installing: Ensure that the connector is attached firmly. Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Chapter 9 Removing or replacing a FRU...
Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) 1200 Keyboard bezel assembly For access, remove these FRUs in order: • “1010 External battery pack” on page 58 • “1020 Base cover” on page 59 •...
Removal steps of the keyboard bezel assembly 2010 LCD bezel assembly or hinge cover For access, remove this FRU: • “1010 External battery pack” on page 58 For non-touch models Removal steps of the LCD bezel assembly When installing: Ensure that a new LCD front sheet bezel is used. Install a new LCD front sheet bezel whenever the old one is removed.
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Torque Step Screw (quantity) Color M2 × 3mm, big-head, nylon-coated (4) Silver 0.181 Nm (1.85 kgf-cm) When installing: Ensure that all the latches are attached firmly. Hardware Maintenance Manual...
For touch models Removal steps of the hinge cover When installing: • Install a new LCD bezel assembly whenever the old one is removed. • Ensure that all the latches are attached firmly. 2020 LCD panel and LCD cable assembly For access, remove these FRUs in order: •...
When installing: Ensure that the LCD connector is attached firmly. 2030 Hinge kit For access, remove these FRUs in order: • “1010 External battery pack” on page 58 • “1020 Base cover” on page 59 • “1170 LCD unit” on page 82 •...
2040 Integrated camera-and-microphone combo card and LED cable assembly For access, remove these FRUs: • “1010 External battery pack” on page 58 • “1020 Base cover” on page 59 • “1170 LCD unit” on page 82 • “2010 LCD bezel assembly or hinge cover” on page 89 •...
Removal step of the LED cable assembly 2050 Antenna kit and LCD rear cover assembly For access, remove these FRUs in order: • “1010 External battery pack” on page 58 • “1020 Base cover” on page 59 • “1170 LCD unit” on page 82 •...
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Cable routing: When you install the antenna kit, route the cables as shown in the following illustration. Attention: As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Antenna locations Wireless LAN auxiliary antenna (black) Wireless WAN auxiliary antenna (blue)
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For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad TrackPoint Ultrabay Microsoft, Windows, and Windows Server are trademarks of the Microsoft group of companies.