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GE Profile WPDH8800J Technical Support
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GE Profile WPDH8800J Technical Support

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See also: Technical & Service Manual , Installation Instructions & Owner's Manual
New GE Profile Front Load Washer
WPDH8800J
Robert Gauthier, Training & Technical Support (31-9168)
Pub # 08-MAN-AW-04

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Summary of Contents for GE Profile WPDH8800J

  • Page 1 New GE Profile Front Load Washer WPDH8800J Robert Gauthier, Training & Technical Support (31-9168) Pub # 08-MAN-AW-04...

  • Page 2: Important Safety Notice

    IMPORTANT SAFETY NOTICE Warning: This information is intended for use by individuals possessing adequate backgrounds of electrical, electronic and mechanical experience. Any attempt to repair a major appliance may result in personal injury and property damage. The manufacturer or seller cannot be responsible for the interpretation of this information, nor can it assume any liability in connection with its use.

  • Page 3: Table Of Contents

    Table of Contents C i r c u i t B o a r d C o n n e c t i o n s C l e a n P u m p F i l t e r C o m p o n e n t L o c a t o r V i e w s 7, 8 C o n t r o l B o a r d...
  • Page 4 The suspension strut assembly, motor and motor controller if any of these parts should fail due to a defect in materials or workmanship. GE will also replace the washer top panel, front panel or service panel if they should rust under operating conditions. During this additional three-year limited warranty, you will be responsible for any labor or related service costs.
  • Page 5 GE Profile Washer – New Features Improved Dispenser: Communication with Modern Control Interface: Dryer: GE designed controls with VFD, Internal harness and Radial Knob, and Keypad connector for sending cycle information to Dryer Increased Basket Capacity: New Front Panels & Door: Minimum 3.35 DOE [3.9 IEC]...
  • Page 6 Clean Pump Filter Due to the nature of the front-load washer, it is sometimes possible for small articles to pass to the pump. The washer has a filter to capture lost items so they are not dumped to the drain. To retrieve lost items, clean out the pump filter.

  • Page 7: Component Locator Views

    Component Locator Views Top View CONFIDENTIAL AND PROPRIETARY INFORMATION-NOT FOR PUBLIC DISCLOSURE. September 2008...

  • Page 8: Front View

    Front View CONFIDENTIAL AND PROPRIETARY INFORMATION-NOT FOR PUBLIC DISCLOSURE. September 2008...

  • Page 9: Circuit Board Connections

    Circuit Board Connections Control Board Input from Power Board VFD (Vacuum Fluorescent Display) CONFIDENTIAL AND PROPRIETARY INFORMATION-NOT FOR PUBLIC DISCLOSURE. September 2008...

  • Page 10: Inverter Board

    Inverter Board CONFIDENTIAL AND PROPRIETARY INFORMATION-NOT FOR PUBLIC DISCLOSURE. September 2008...
  • Page 11 Power Supply Board (rear cover on) L1 output to inverter, door lock switch, heater, and power filter Softener pump, detergent pump motors Door lock and unlock solenoids, dispenser motor, hot and cold water valves, water pump 7V and 12V to UI, LIN bus, ground to UI and inverter, Ezlink tx, tx, and 5V to inverter Pressure switch: foam, main, and overflow switches Detergent and softener level sensors Bulk dispenser switch, dispense position switch, heater temperature thermistor, door lock switch...
  • Page 12 Power Supply Board (rear cover off) CONFIDENTIAL AND PROPRIETARY INFORMATION-NOT FOR PUBLIC DISCLOSURE. September 2008...

  • Page 13: Control Panel

    Control Panel The control panel is held in place with 5 Phillips head screws and 1 tab. To remove the control panel assembly: Remove the 2 Phillips-head screws from the control panel Remove the top panel. dispenser recess. Pull the dispenser out to the stop position.
  • Page 14 Control Panel (cont.) Lift the top edge of the panel to Lift the panel from the cabinet. disengage the tab that holds the top of the panel in place. Disconnect the wire harness from the control panel. Note: When installing the control panel, place the panel pin in the locator hole in the top right-side of the front panel before engaging the tab.

  • Page 15: Control Board

    Control Board The control board is mounted in a housing that is attached to the inside of the control panel. The control board and housing are replaced as an assembly. The control board assembly is held in place by 4 (6-mm) hex-head screws. The control board is programmed to recognize 6 modes of operation.
  • Page 16 Remove the control board assembly: Remove the control panel. (See 1. Control Panel.) Note: In the following step, the knob is held in place by 4 plastic clips and may require some effort to remove. Remove the knob by pulling it straight out. Remove the 4 (6-mm) hex-head screws that hold the control board assembly to the control panel.
  • Page 17 VFD (Vacuum Fluorescent Display) To remove the VFD: Remove the control panel. (See 1. Control Panel.) Disconnect the wire harness from the VFD. Press the 2 tabs that hold the VFD to the control panel, lift the VFD and remove it from the 2 guides at the bottom.

  • Page 18: Line Filter

    Line Filter The line filter helps to smooth out any fluctuations in voltage, protecting the control board and providing more reliable operation. The line filter is installed on the interior side of the rear panel, and is located left of the water valve. To check the line filter, look for the outer surface to be burnt by heat or a power surge.
  • Page 19 Line Filter (cont.) Press the locking tab on each terminal and remove the 2 ground wires. Remove the 2 (7-mm) hex- head screws that hold the filter to the frame. Move the filter to the right. CONFIDENTIAL AND PROPRIETARY INFORMATION-NOT FOR PUBLIC DISCLOSURE. September 2008...

  • Page 20: Door Lock

    Door Lock The door lock contains a door switch and solenoid operated locking and unlocking mechanism. The door locks when a cycle is entered (wake-up routine) and during every cycle. The door unlocks at the completion of a cycle. The door will not open when: The foam switch is open Water temperature is above 130°F (54°C) Wash basket is rotating...
  • Page 21 Remove the door lock Open the door and remove the 3 Phillips-head screws that hold the door lock to the front panel. Remove the spring and wire from the gasket. Pull the right side of the gasket away from the front panel. Pull the door lock to the opening and remove the 3 wire harnesses.

  • Page 22: Front Panel

    Front Panel The front panel is hung on 2 hooks attached to the cabinet and held in place with four 1/4-in. hex-head and 2 Phillips-head screws. A gasket provides a watertight seal between the front panel and outer tub. The front of the gasket is secured to the front panel flange by a spring and wire located in the fold of the gasket.

  • Page 23: Dispenser Assembly

    Dispenser Assembly The dispenser assembly provides automatic dispensing of detergent, bleach, and fabric softener as long as the user fills the compartments prior to starting the washer. The products added to the dispenser are diluted with water before they are dispensed into the wash tub.
  • Page 24 Dispenser Assembly (cont.) Operation of the dispenser can be checked by using service test mode t15. (See Service Test Mode.) Specific failures associated with the dispenser can initiate error code E9. (See Service Test Mode.) Caution: When testing the diverter motor, DO NOT remove the wiring harness from the diverter motor unless replacing the motor assembly.
  • Page 25 Dispenser Assembly (cont.) Remove the 2 Phillips-head screws Note: The water inlet, tub vent, and bulk that attach the diverter motor and clip dispenser inlet hoses are difficult to to the dispenser tank. Place the remove. motor and clip aside. Squeeze each clamp and slide it back.

  • Page 26: Dispenser Motor

    Dispenser Motor The dispenser is operated by a 120-VAC, 60-Hz motor. The dispenser motor receives commands from the control board and controls dispenser operation. Operation of the dispenser motor can be checked by using the Service Test Mode t12. (See Service Test Mode.) Specific failures associated with the dispenser motor can initiate error codes E38, E39, and E62.
  • Page 27 Dispenser Motor (cont.) Carefully press the lock tab and disconnect the 2 wire harnesses from the dispenser motor. Harness Removal Remove the 2 Phillips-head screws that attach the motor and gasket inlet hose clip to the dispenser tank. (See Dispenser Assembly.) Lift the dispenser motor vertically from the dispenser tank.

  • Page 28: Power Board Assembly

    Power Board Assembly To remove the power board assembly: The power board and its cover are replaced as an assembly. Remove the top panel. Note: The power supply assembly is attached to the control bracket with a 6-mm hex- head screw and 2 tabs, and attached to the right side top brace with 1 locking tab. Remove the 6-mm hex-head screw that attaches the power supply to the control bracket.
  • Page 29 Power Board Assembly (cont.) Using a small fl at blade Invert the power board. screwdriver, carefully pry the locking tab away from the right side Disconnect the wire harnesses from the top brace while pulling the power power board assembly. supply up and towards the rear of the washer.

  • Page 30: Water Level Control

    Water Level Control The water level control is installed on the cabinet right side top brace. The water level control is connected by a hose to an air chamber attached to the bottom of the outer tub. The water level control consists of 3 internal switches that monitor 4 water level conditions.
  • Page 31 Water Level Control (cont.) Level Switch Position Foam Main Overflow Empty Closed Open Open Foam Open Open Open Main Open Closed Open Overflow Open Closed Closed 32 34 31 11 12 22 24 21 CONFIDENTIAL AND PROPRIETARY INFORMATION-NOT FOR PUBLIC DISCLOSURE. September 2008...
  • Page 32 Water Level Control (cont.) Water Level Control Operation Foam Water Level When the machine is empty, the foam switch is closed and the motor circuit is disabled. When the main wash cycle is activated, the fill valve begins operating. The machine fills to the foam water level, the foam switch opens, and tumble begins.
  • Page 33 Water Level Control (cont.) The overflow water level, measured at the Overflow Water Level bottom center of the wash basket, is approximately 7 ½ inches deep. Overflow protection will occur at this water level. Operation of the water level control can be checked by using service test mode t09.

  • Page 34: Water Valve

    Water Valve The water valve assembly consists of a valve body and two solenoid coils. The water valve has a flow rate of 2.1 gallons (8 liters) per minute. It is inserted and retained in a cutout in the rear of the cabinet and held in place by a single 6-mm hex-head screw. It is only available as a complete assembly.
  • Page 35 Pump The pump consists of a 120-VAC, 60-Hz motor, impeller, impeller housing, and a removable strainer that helps prevent foreign objects from entering the pump impeller and drain outlet. The pump runs whenever the washer is in the spin function of a cycle. The pump runs if the water level control overflow switch is closed and the washer is plugged in.

  • Page 36: Heater Assembly

    Heater Assembly • The heater assembly consists of a heating Specific failures associated with the heater element and a water temperature thermistor. assembly can initiate error codes E4 and E5. (See Service Test Mode.) • The heater can operate in • WHITES/HEAVY DUTY, or STAIN INSPECTOR wash cycles, Heating Element Specifications: and when the sanitize wash temperature is...
  • Page 37 Inverter The inverter receives commands from the control board and controls motor operation. The inverter is enclosed in a protective housing and is located on the chassis, under the left side of the outer tub. It is inserted in 2 guides at the rear and held in place by a single Phillips-head screw at the front.
  • Page 38 Inverter (cont.) Unplug washer, then check motor Note resistance. • The motor wire harness is soldered to the (See Motor Assembly.) inverter. Any fault in the inverter or motor If 120 VAC is present at the AC wire harness requires inverter input harness and motor replacement.
  • Page 39 Remove the inverter Remove the service panel. (See Press the lock tab and remove the motor ground wire. Service Panel.) Press the 4 tabs inward and remove the Remove the plastic wire tie that holds junction box cover. the motor wiring in place. Disconnect the AC and DC input wire Remove the single Phillips-head screw harnesses contained in the junction box.

  • Page 40: Motor Assembly

    Motor Assembly The motor assembly consists of a reversible, variable speed, 3-phase induction DC motor, and sensor. The motor drives the tub drive pulley with a 7-rib belt. The sensor monitors motor rpm and is connected to the control board. The motor assembly is checked from the front of the washer and removed from the rear.
  • Page 41 Motor Assembly (cont.) Specific failures associated with the motor assembly can initiate error codes E3, and E15 through E25. (See Service Test Mode.) Method B: Remove the service panel. (See Service Panel.) Remove the single Phillips-head screw that holds the right front leg of the inverter to the base pan.
  • Page 42 Motor Assembly (cont.) Note: The sensor and sensor wiring can be checked at the power board assembly. Check for a resistance value of approximately 118 Ω resistance between the 2 yellow wires located on the wire harness located at J79. CONFIDENTIAL AND PROPRIETARY INFORMATION-NOT FOR PUBLIC DISCLOSURE.
  • Page 43 Door To remove the door components: Note: The hinge cover is attached to the door with 2 Phillips-head screws and 3 tabs located on the inside. 1. Remove the 2 Phillips-head screws. Remove the 2 Phillips-head screws that hold the door to the hinge door plate. Lift the right-side of the hinge cover and slide it to the right.
  • Page 44 Door (cont.) Note: Place the door on a soft, protected Lift and unsnap the door cover from the door flat surface so that the door glass frame. faces up. (The door should rest on the Lift the door glass out of the door frame. handle side.) Remove the 10 Phillips-head screws that hold the door cover and door...
  • Page 45 Door (cont.) Note: The door handle and door frame are replaced as an assembly. (Part # WH46X10210) Lift and remove the protect cover and ring. CONFIDENTIAL AND PROPRIETARY INFORMATION-NOT FOR PUBLIC DISCLOSURE. September 2008...

  • Page 46: Door Hinge

    Door Hinge Remove the 3 Phillips-head screws that To remove the door hinge: hold the door hinge to the front panel. Remove the door. (See Door.) Grasp the hinge pin with a pair of pliers and pull the pin out of the hinge. Remove the door hinge plate.
  • Page 47 Door Hinge (cont.) Note: The door hinge is attached to the front panel with 3 Phillips-head screws in front and 3 tabs on the back. After removing the screws, it may be necessary to strike the bottom of the hinge (as shown) to free it from the front panel.
  • Page 48 Dampers Each of the 4 dampers are secured to the outer tub by a gray upper bushing that locks in a slot in the outer tub. Each damper is held to the chassis with a plastic pin. To remove the dampers: Caution: Do not twist the damper cylinder by hand to remove.
  • Page 49 Dampers (cont.) Remove the pin that secures each Insert and fully seat the pin that secures damper to the chassis by pressing the each damper to the chassis. lock tab while pulling the pin out. Note: It may be helpful to tap the pins into the Note: It may be helpful to tap the pins out chassis with a small hammer.

  • Page 50: Service Test Mode

    Service Test Mode The washer control has a service test mode that can be utilized by the service technician in order to test critical components and to access error codes. This test mode will help the service technician to quickly identify failed or improper operation of washer components. Caution: Testing is accomplished through built-in test procedures.
  • Page 51 Service Test Mode (cont.) To enter the test mode: To exit the test mode: 1. Press POWER button to clear any current cycles. Press POWER button. Note: The display must be blank to proceed. 2. Press EXTRA RINSE-DELAY START-EXTRA RINSE- DELAY START A washer left in the test mode will exit the test mode and unlock the door after approximately 30 minutes...
  • Page 52 Service Test Mode (cont.) Test Mode Description Allows changing the configuration of the control for t01 Configure UI (User different models. Interface) t02 Error Codes Checks for any error codes reported by the controls. t03 Version Information Checks the software version. t04 Vibration Test Tests the washer vibration by spinning to the extra high spin speed as fast as possible.

  • Page 53: Pump

    Service Test Mode (cont.) Test Mode Description Test drain pump. t08 Pump Test t09 Water Level Sensor Fills to all 3 levels; then pumps out water. t10 Temp & Heater Verifies that both the Thermistor and Heater work. t11 Hot Water Test Verifies hot water valve turns on/off.
  • Page 54 Service Test Mode (cont.) Test Mode Description Verifies the dispenser motor works and can locate t15 Dispenser Test all 4 dispenser positions. t16 Bulk Pumps Test Verifies all the Smart Dispenser Pumps work. t17 Bulk Sensors Test Verifies all the Smart Dispenser Sensors work. t18 AutoSpin Profile Tests each spin speed of the washer.

  • Page 55: Diagnostic Tests

    Diagnostic Tests The following tables show the diagnostic tests and the button sequence that is required to perform them. Service Mode Test Sequence Configure UI Enter Displays “configure UI” Power Returns to service mode screen Displays error codes Enter Clears highlighted error code from machine Start/ Pause Returns to service mode screen...
  • Page 56 Diagnostic Tests (cont.) Service Mode Sequence Test UI Test Lights up LEDs on the left side of UI and VFD; then lights up Enter the right side LEDs Returns to service mode screen Power Begins testing Enter Continuity Beep sounds as button is pressed Any Button but Power Returns to service mode screen...
  • Page 57 Diagnostic Tests (cont.) Service Mode Test Sequence (cont.) Fills to overflow level. Display shows “Normal Wash Level” Start until fill is complete. When overflow level is reached, the pump begins to drain out the water. Drains and returns to service mode Power Temp Sensor Displays “baseline”...
  • Page 58 Diagnostic Tests (cont.) Service Mode Test Sequence Displays “estimated” and “current” rpm. Unit begins spinning at 410 rpm Spin Test Enter Ramps up to 1050 rpm Start Ramps up to 1150 rpm Start Ramps up to 1300 rpm Start Ramps down and returns to service mode screen Power Dispenser Displays “pre-wash”...
  • Page 59 Diagnostic Tests (cont.) Service Mode Test Sequence Bulk Pumps Displays “left detergent pump”; water fills and primes left detergent Enter Test Displays “softener pump” and begins priming Start Displays “right det pump” and begins priming Start Continues cycling through the bulk pumps Start Drains and returns to service mode screen Power...
  • Page 60 Diagnostic Tests (cont.) Service Mode Test Sequence Bulk Primed Displays “left detergent pump,” “softener pump,” "right detergent Enter pump” with one highlighted Status Displays “left det primed status”; choose status “yes” (lines Enter primed) or “no” (lines not primed) Returns back to “Bulk Primed Status” Enter Returns to service mode screen Power...

  • Page 61: Error Codes

    Error Codes NOTE: It’s important to note error codes should only be used to help identify components which require testing. Never replace a part based solely on an error code. The control can generate a false error if the right conditions exist. Use the code only as a reference and always check the component before replacing.
  • Page 62 Error Codes (cont.) Error Code Description Action Water Level Sensor •Check integrity of wiring and connections between main control and Water Level Sensor. E6 Pressure Problem •Check integrity of Water Level Sensor; replace if Switch necessary. •Check drain system. IF ABOVE STEPS DO NOT CLEAR THE PROBLEM: •Replace the main control.
  • Page 63 Error Codes (cont.) Error Code Description Action E8 Drain Drain Problem •Ensure pump strainer is clean and free of debris. System •Check for obstruction inside the drain hose. •Check pump impeller blades and bearing; if evidence of blade damage or seized bearings are present, replace the pump. •Check the electrical connections at the pump motor and harness.
  • Page 64 Error Codes (cont.) Error Code Description Action E10 Motor Communication •Check integrity of wiring and connections between main Communication control and motor drive. Problem Between Interface •Clear error code and run a cycle. Machine Control and •If fault persists and reappears, replace the Machine Control. Motor Drive E11 Door Lock Door Lock Assembly...
  • Page 65 Error Codes (cont.) Error Code Description Action E14 Overflow Error Overflow level •Check valve for any signs of leaks. was reached •Check integrity of Water Level Sensor. Replace if necessary. E15 Open Circuit Open circuit in Check integrity of wire connections between the Motor Drive any of three Control and the motor.
  • Page 66 Error Codes (cont.) Error Code Description Action E16 Over Trip Motor Drive •Ensure all 4 shipping bolts have been properly removed. E18 Heatsink Over Temp operation above •Remove all foreign objects that may be lodged between inner and outer baskets. E19 Motor Over Temp design limits •Look for signs of seized bearing(s) on basket and drum...
  • Page 67 Error Codes (cont.) Error Code Description Action E26 LIN Comm Fail There is a •Check the integrity of the wiring between the Machine problem with the Control Board and the User Interface. Communication between the •Clear the fault and run the cycle. If fault persists and Machine Control reappears, replace the Machine Control.
  • Page 68 CONFIDENTIAL AND PROPRIETARY INFORMATION-NOT FOR PUBLIC DISCLOSURE. September 2008...

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