Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Samsung SMARTCAM SNH-E6440BN
Summary of Contents for Samsung SMARTCAM SNH-E6440BN
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Page 1: User Manual
SAMSUNG SMARTCAM User Manual SNH-E6440BN 0678... -
Page 2: Operational Description
Samsung Techwin Co., Ltd. and information being sent. Describe all modulation types and all data rates. The name of this product is the registered trademark of Samsung Techwin Co., Ltd. Other trademarks mentioned in this manual are the registered trademark of their Instructions &... -
Page 3: Table Of Contents
Do not use the camera cable for other purposes. Install the camera cable out of the reach of children. Registration …………………………………………………… 12 The product’s servicing is allowed only to authorized Samsung Techwin’s service personnel. Live Video …………………………………………………… 17 When using the product for children’s care, be careful to keep the product out of Setup …………………………………………………………... -
Page 4: Getting Started
Features Easy to install - Simply visit the home page (www.samsungsmartcam.com) and download and install the program without a separate installer program. Remote monitoring - Whenever and wherever if you are in the Internet enabled environment, remote monitoring is ready for you. - PC, laptop or smart phone can be used for monitoring. -
Page 5: What's Included
What’s Included Check for components when opening the product package. Body & Bracket Camera & Cable(8m) Power Adaptor Network Cable Quick Start Guide Warranty Card GPL Lisence Screw Plastic anchor Please save the packaging. You will need the serial number later to register the camera. -
Page 6: Part Name And Function
Part Name and Function Wi-Fi Direct button Camera connecting terminal This connects the camera and smartphone The camera is connected with the RJ-12 cable. wirelessly using Wi-Fi. Voice input terminal This is used to connect a microphone. Power / Network status LED Voice output terminal This is used to connect a speaker. -
Page 7: Led Status
Power Supply Network connection Plug-in the camera power adapter to the wall outlet and connect the camera as Connect the provided network cable to the camera’s network terminal. shown. For further details on network configuration, refer to “Network Connection and Settings”. -
Page 8: Installation
Installation Precautions Install the camera in a place where the Wi-Fi signal can be reached and & without interference. NSTALLATION Keep it away from humidity such as around the humidifier. Keep it away from direct sunlight, strong light or dust; install it in a place with ETWORK ONNECTION clear view. -
Page 9: Adjusting Camera Angle
Assembly Camera installation Match the grooves of main body and bracket. Select the location to install the camera. Turn the screw to [CLOSE] using something that is not sharp (for example a Mount the camera on a wall or ceiling coin), to fasten the main body and bracket. -
Page 10: Network Connection And Settings
Connecting via network cable Network Connection and Settings If you do not have a Wireless Access Point, you must connect the camera using LAN cable directly to your home router. Precautions When you apply the power, the power status LED is lit red, and it will change to red blinking when the booting is completed. -
Page 11: Wi-Fi Connection Setting
Wi-Fi connection setting If you want to connect a camera to Wi-Fi, first connect the network cable and try to make a connection to the Wi-Fi network. When you apply the power, the power status LED is lit red, and it will change to red blinking when the booting is completed. -
Page 12: Monitoring
Registration Once you register the product with the site, you can monitor the camera video on the PC or laptop computer. Web browser requirements Windows ONITORING Windows XP, 7 supported Mac OSX 10.7 Lion or higher is supported - Internet Explorer 9 or higher (The 64-bit is not supported.) - Safari - Firefox... -
Page 13: Plug In Installation
❖ Plug in installation Click <Install> to begin the installation. You need to install your plug in to automatically search for cameras connected to the network and view the video in your camera. If you login or click <Starting SmartCam> in a PC where the plug in is not installed, the installation message window will pop up. - Page 14 For Mac Enter MAC PC password and click <Install Software>. Click <Continue>. Installation has completed. Click <Install>. 14 · English...
- Page 15 Enter the requested information, and click <Sign Up>. According to the network connection and setting, click <Next> when the camera LED turns into green. ID : Using alphabetical characters and numbers, make a combination using 8 to 14 letters. Select the serial number of the camera to be added from the camera search list. Password : To strengthen security, create a password with a combination If the camera is not found, enter the serial number manually.
- Page 16 Create <Camera Name> and <Camera password>. Select your Wireless Network from the list. Click <Next>. Enter the password of your Wireless Network and click <Next>. The camera password is used to block the unauthorized access to your camera. Create camera password using alphanumeric characters between 1 to 8 without any space.
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Page 17: Live Video
Unplug the network cable from the camera and the router. Live Video Click <Finish> if the <Finish> button is activated. Select a camera from the camera list at the upper left hand of the screen. The gray icon indicates the camera is inactive so you cannot monitor it right now. Once the camera is successfully registered, you can check the camera in the camera list. -
Page 18: Monitoring Options
Item Description Monitoring options Flip You can flip over the video image. A user can directly save videos in their SD card. If there is an ongoing event now or overwrite to SD card is not checked, and there is storage space of 10% remaining, you cannot perform manual recording. - Page 19 Relay mode is added feature where the video from the camera is transmitted to If you want to delete the set area, click on <Delete All>. Samsung server then retransmitted to the user's computer. If you have trouble connection to the camera, visit "http://www.samsungsmartcam.
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Page 20: Setup
Item Description Setup Serial number You can confirm the serial number. Click the <Modify>, you can change the Camera password. Camera password Basic Info Enter the current camera password, and type a new Camera password. Camera Name Click the <Modify>, you can change the camera name. You can check the current version and the latest version of your Firmware Version camera S/W. -
Page 21: Network
❖ Firmware update Network If the currently used S/W is not of the latest version, update it. If you are using the latest version, then the firmware will not be activated. <Wired Network> Click <Firmware>. Click the < > icon to update the firmware. When the firmware update is finished, the camera will reboot. - Page 22 If any of the manual settings is wrong, the network settings will not be applied. Item Description If you have both cable and wireless network connections simultaneously, the cable Wireless On/ You can select to activate or deactivate the wireless network network connection is prioritized.
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Page 23: Time
The time will synchronize with the NTP(Network Time Protocol) server automatically. Time For this, Internet connection is required. You need to set the timezone correctly to obtain the exact time setting. The time displayed without Internet connection may not be accurate. Item Description Time... -
Page 24: Alarm & Notification
<Gmail> Notification Alarm & Notification The event alarm is sent through Gmail. Select the Google. Camera has ability to send event notifications when motion or audio is detected. Enter your Gmail address and password. Click <Save>. Select <Use> of “Send alarms”. Enter your email address to receive the notification e-mail and click <Add>. -
Page 25: Alarm Schedule
Push alarm Notification Alarm Schedule The push alarm is provided through the web viewer and mobile app in which the camera is registered. Alarms will only operate for the times selected by the user. Push alert list shows the list of IDs of users who registered cameras. When an alarm occurs, the web site will send push alerts to each smart phone. -
Page 26: Sd Card
Turn off the camera power or set it to <Off> before removing the micro SD card. If you SD card fail to do this, the data in the micro SD camera may be damaged. Please note that the content of a micro SD card used for other purposes may be deleted when it is mounted in the camera. -
Page 27: Event Alarm
Event Alarm Playback You can play the video recorded in your SD card. You can check the event alarm that occurred. Item Description Delete by dates Delete all the event alarms on the date. Item Description Delete All Delete all the event alarms for thirty days. Type Set the event type to search for during the search period. -
Page 28: Information
My Account Information If you want to change the member information, click on <Account>. Select the item (password, or email address) and enter your information. 28 · English... -
Page 29: Setup 20 Support
Support You can download the Samsung SmartCam mobile app and user guide. -
Page 30: Appendix
Specifications Item Description Linux PPENDIX Resolution 1920x1080, 1280x720, 640x480 Max. Framerate 1080p@20fps Video Compression Format H.264 Streaming Capability Multiple Streaming (Up to 5 Profiles) Specifications Angular Field of View (D/V/H) 128°/ 62°/ 111° Low Light Performance 0.3Lux(Color), 0Lux(Black/White) Specifications Product Appearance Day &... - Page 31 Item Description Item Description Audio Detection Support Input Voltage / Current 9V DC / 1A Audio I/O Support (external microphone and speaker) Power Consumption Max. 9W Audio Compression Format G.711 Indication 1 LED (Power, Status, Link) Audio Communication Bidirectional (external microphone and speaker), Half Duplex Color White External microphone...
- Page 32 Product Appearance Body Camera 83.2 27.3 Φ54 90.2 59.4 32 · English...
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Page 33: Troubleshooting
Problem Action Troubleshooting The video from the - The video from the camera can be delayed according to a network delay. camera is temporarily Please check if the camera is installed in a place of proper wireless Internet lost. communications. If you encounter a problem with your system, see the table below to solve the problem as quickly and easily as possible. - Page 34 Samsung Techwin cares for the environment at all product manufacturing stages, and is taking measures to provide customers with more environmentally friendly products. The Eco mark represents Samsung Techwin’s devotion to creating environmentally friendly products, and indicates that the product satisfies the EU RoHS Directive.
- Page 35 SAMSUNG TECHWIN AMERICA Inc. SAMSUNG TECHWIN EUROPE LTD. 100 Challenger Rd. Suite 700 Ridgefield Park, NJ 07660 Samsung House, 1000 Hillswood Drive, Hillswood Business Park Chertsey, Customer support : +1-877-349-3149 Surrey, UNITED KINGDOM KT16 OPS www.samsungsv.com Customer support : 00800-8010-8022...
- Page 36 English Quick Start Guide for Android Setup Before you begin your SmartCam Setup, please: Have your SmartCam and power adapter ready. Have your Android device available to download the SmartCam app. Make sure you are within range of the same Wi-Fi network you’ll use for your camera.
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Page 37: User Account Setup
User Account Setup Before you begin setting up the camera, you must create an user account. Follow these easy steps to register your account. Go to the Play Store Search for "Samsung Open the app. Tap <Create new from your Android SmartCam". -
Page 38: Camera Registration
Android Wireless Camera Setup Continue with camera setup by following the app wizard instructions. Tap <Wireless Connect the power Select your camera’s Setup>. and press Wi-Fi serial number and button on the back tap <Next>. of the camera. When the LED light Create Camera If you want to begin turns green, you... - Page 39 Select the Wi-Fi Enter your Wi-Fi connection you use network password. for your SmartCam Camera. Select your Time Enable motion and/ Zone and then tap or audio detection to <Next>. receive event alerts on your devices. You have now successfully completed the SmartCam setup.
- Page 40 SmartCam Control Guide Once setup is complete and live video appears on your Android device, tap the screen to display the SmartCam tool bar. This chart serves as a reference to navigate onscreen controls and customize your SmartCam experience. test test f g h i j Number...
- Page 41 English Quick Start Guide for iOS Setup Before you begin your SmartCam Setup, please: Have your SmartCam and power adapter ready. Have your iOS device available to download the SmartCam app. Make sure you are within range of the same Wi-Fi network you’ll use for your camera.
- Page 42 User Account Setup Before you begin setting up the camera, you must create an user account. Follow these easy steps to register your account. Go to the App Store Search for "Samsung Open the app. Tap <Create new from your iPhone or SmartCam".
- Page 43 iOS Wireless Camera Setup Continue with camera setup by following the app wizard instructions. Tap <Wireless Connect the power Exit SmartCam app Setup>. and press Wi-Fi by pressing the button on the back home button. of the camera. Enter your Wi-Fi When the LED light Create Camera network password...
- Page 44 Find the last 4 digits of your Select your Wi-Fi Go to your phone SmartCam serial #, then network. settings. Select enter password “smartcam”. <Wi-Fi> settings. Return to SmartCam app. If you want to Select your Time Enable motion and/ begin viewing Zone and then tap or audio detection to...
- Page 45 SmartCam Control Guide Once setup is complete and live video appears on your iOS device, tap the screen to display the SmartCam tool bar. This chart serves as a reference to navigate onscreen controls and customize your SmartCam experience. Back Back test test...
- Page 46 Download the application from Play Store and install on e-Mail Run the downloaded application. Example: xxxx@samsung.com your mobile device. I agree to the Samsung Techwin's terms and conditions. Search keywords for the application: "Samsung SmartCam", Terms of Services "Smartcam", "Samsung techwin", "Techwin".
- Page 47 Wi-Fi Direct connection After selecting a camera to The LED of the camera will Registration Registration connect, tap <Next>. turn into green if a camera is The camera(s) will be listed below. Select the camera you wish to add and You can only use it in a camera that has a Wi-Fi Direct sticker connected to Wi-Fi.
- Page 48 3. Camera List Cable connection If the camera is not detected, Camera Move Registration No camera(s) found. please enter the camera serial Check the serial number on the back of the camera and enter it below. Tap <Optional Setup>. number manually. Move to the <Camera>...
- Page 49 4. Live Video Live Video Tap the desired camera's [ Description Camera Setup About or tap the <Live> icon. A user can record audio and play the recorded audio Add Camera through the camera speaker. Audio playing If there is the latest version of ...
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Page 50: Camera Setup
Motion zone Relay mode General setting If the network condition is not good and a connection is Tap <General>. General unstable, then you can use the relay mode to view video for Camera Name test Configure the basic camera seven minutes. Speaker settings. - Page 51 The supported functions may be different depending on the model. Tap <Send authentication Google account setup Google account setup Google Drive for Samsung SmartCam and Google will use • Motion/Audio Detection : Google account setup this information in accordance with their respective terms code>.
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Page 52: Event List
6. Event List SD card setting Tap the <Event> icon, and the Detected events will be saved in the server and displayed in test Google Drive and the Picasa the event list. Only applicable to those models that provide SD card slots. event link are displayed. - Page 53 7. Playback Deleting All Events SD Save On the screen, a circular shaped Playback timeline (24 hours) will be 2014.04.01 ► Continuous recording automatically saves video to SD memory every 09:04:57 If you tap the Menu button of the displayed.
- Page 54 Created Date 2014.06.25 Vibrate Vibrate • Alert Message Pop-up : When Copyright Samsung Techwin Non-sounds Non-sounds an event occurs, a notification This software uses FFmpeg under LGPL v2.1 Alert Message Pop-up Alert Message Pop-up pop up will appear.
- Page 55 Download the application from App Store and install on e-Mail Run the downloaded application. your mobile devices. Example: xxxx@samsung.com Search keywords for the application: “Samsung SmartCam”, I agree to the Samsung Techwin's terms and conditions. “Smartcam”, “Samsung techwin”, “Techwin”. Terms of Services Register Tap <Next>...
- Page 56 Wi-Fi Direct connection After selecting a camera to The LED of the camera will Settings Wi-Fi Registration connect, tap <Next>. turn into green if a camera is Wi-Fi You can only use it in a camera that has a Wi-Fi Direct sticker connected to Wi-Fi.
- Page 57 3. Camera List Cable connection If the camera is not detected, Camera Move Registration Next Cancel please enter the camera serial No camera(s) found. Tap <Optional Setup>. number manually. Check the serial number on the back of the Move to the <Camera> item. Back Registration camera and enter it below.
- Page 58 4. Live Video Live Video Tap the desired camera’s Description Logout Camera List Refresh tap the <Live> icon. Add Camera A user can record audio and play the recorded audio through the camera speaker. Audio playing If there is the latest version of test ...
- Page 59 Motion zone Relay mode General setting If the network condition is not good and a connection is Tap <General>. General Back Apply unstable, then you can use the relay mode to view video for Configure the basic camera seven minutes. Camera Name test When the relay mode connection is made, the [...
- Page 60 Google Drive setting is in your Google Drive Network setting alarm or not, and specify the completed. Google Drive for Samsung SmartCam and Google will use sensitivity. Google account setup this information in accordance with their respective terms of service and privacy policies.
- Page 61 6. Event List SD card setting Tap the <Event> icon, and the Detected events will be saved in the server and displayed in test List Google Drive and the Picasa the event list. Only applicable to those models that provide SD card slots. event link are displayed.
- Page 62 7. Playback Deleting All Events SD Save On the screen, a circular shaped ► Playback Back timeline (24 hours) will be Continuous recording automatically saves video to SD memory every After tapping <Edit>, tap displayed. The time zone with 2014.04.01 09:04:57 Event...
- Page 63 You can change Push Alert settings in iPhone Version v2.36 Settings>Notifications. Settings>Notifications. the currently installed software. automatically log in. Created Date 2014. 06. 25 Copyright Samsung Techwin This software uses FFmpeg under LGPL v2.1 Help Guide Camera Setup About Camera Setup About Camera...
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Page 64: Troubleshooting
How to check Visit to http://www.pcwintech.com/shanes-toolbox Download “Detect Multiple Routers” program. Network Troubleshooting Guide Unzip it. SNH-E6440BN Click “detect_routers” to run it. Click “Check now” and you can see the number of Routers Detected. ROBLEM 1. “Relay Mode” on your phone. 2. - Page 65 Solution 1 Case 3 Make a connection with 1 router. “UPnP Port Forwarding” function is disabled in your router. Solution Enable the function referring to your router manual. Case 4 Router supports UPnP port Forwarding and this function is enabled. Internet Solution Router...