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Printer prints garbled information.
Cause
The cables may not be connected properly.
Printer memory may be overloaded.
Printer will not print.
Cause
The printer may be out of paper.
Solving keyboard and mouse problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to
the common causes and solutions listed in the following table.
A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no
function of mouse/keyboard and external drive.
Cause
If your computer is equipped with USB 3.0 ports, connected USB
3.0 devices can interfere with the wireless keyboard USB receiver.
Keyboard commands and typing are not recognized by the computer.
Cause
Keyboard connector is not properly connected.
Program in use has stopped responding to commands.
Keyboard needs repairs.
Computer is in Sleep state.
Mouse does not respond to movement or is too slow.
Cause
Mouse connector is not properly plugged into the back of the
computer.
Solution
Reconnect all cables.
Reset the printer by turning it off for one minute, then turn it back
on.
Solution
Check the paper tray and refill it if it is empty.
Solution
Connect the wireless keyboard USB receiver to a USB 2.0 port that
is separated from ports with USB 3.0 devices. If you still
experience interference, you may have to place the connectors
farther apart using an external USB hub.
Solution
Shut down the computer, reconnect the keyboard to the back of
the computer, and then restart the computer.
Shut down your computer using the mouse and then restart the
computer.
See the Worldwide Limited Warranty for terms and conditions.
Press the power button to resume from Sleep state.
CAUTION:
When attempting to resume from Sleep date, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Solution
Shut down the computer using the keyboard.
Windows 7:
Solving keyboard and mouse problems 121
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