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Serial Number: ___________________________________ Purchase Date: ___________________________________ Place of Purchase: ________________________________ Acer and the Acer logo are registered trademarks of Acer Inc. Other company’s product names or trademarks are used herein for identification purposes only and belong to their respective companies.
Notices FCC notice Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement.
Peripheral devices Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A or Class B limits may be attached to this equipment. Operation with noncertified peripherals is likely to result in interference to radio and TV reception. Changes or modifications not expressly approved by the Caution: manufacturer could void the user’s authority, which is granted by...
Important safety instructions Read these instructions carefully. Save these instructions for future reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
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When the power cord or plug is damaged or frayed If liquid has been spilled into the product If the product has been exposed to rain or water If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to...
Notices FCC notice Class A equipment Shielded cables Peripheral devices Use conditions Canadian users Laser compliance statement Important safety instructions 1 System information Product briefing Processor Memory subsystem Storage Graphics interface Networking I/O ports Caring features Product specification summary 2 System tour System board Connector and Header Locations Back Panel Connectors...
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Drive Bay on Altos R710 Server System Removing a Floppy Drive from the Converted Hard Drive Bay Installing the SCSI 6th HD upgrade kit in Altos R710 Installing a Tape Drive in Altos R710 Install a Slimline Optical drive into Altos R710...
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Hard Disk Drives Floppy / CD-ROM / DVD-ROM Slimline Cages Rack-Mounted Systems Configuration Jumpers Hardware Requirements Processor Memory Power Supply Optional Hardware Hard Disk Drives Intelligent Management Module Upgrading the CPU Installing a CPU Removing a CPU Upgrading the system memory To remove a DIMM To install a DIMM Reconfiguring the system memory...
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Specific Problems and Corrective Actions Power Light Does Not Light No Characters Appear on Screen Characters Are Distorted or Incorrect System Cooling Fans Do Not Rotate Properly Diskette Drive Activity Light Does Not Light CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Cannot Connect to a Server Problems with Network...
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General Safety Information Appendix C: RAID Configuration Configuring the SCSI/SCSI RAID HBA How to use SCSI HBA setup utility Loading HBA Default Settings How to use SCSI RAID HBA setup utility How To Create RAID 1 (Mirror) volume with a Hot Spare Disk RAID Volume Initialization Exit and Restart the server...
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The Acer Altos R710 is a high density, rack optimised single processor system loaded with features. The system offers a new standard for flexible productivity ideal for local or wide area networks and multiuser server environments.
Product briefing This section provide basic information concerning the configuration of your Altos R710 system. Processor • Single or dual Intel ® • CPU Hyper-Threading • Supports Extended memory 64bit technology (EM64T) Memory subsystem • Six (240 - pin) DIMM slots •...
Warning! Functionality issues may be encountered if mixed memory types are installed on the same server board. DIMM modules of identical type, banking and stacking technology, and vendor should be installed in the Altos R710. Storage • Slim-type IDE CD-ROM drive •...
Serial ATA ports • Two SATA ports Management Controller • Onboard National Semiconductor PC87431 management controller • IPMI 1.5 compliant • Optional IMM (Intelligent Management Module) can be upgraded to support IPMI 2.0 SCSI Controller • Onboard LSI Logic 1030 dual-channel U320 SCSI Controller •...
Caring features Part of Acer’s mission, as a company that cares about its end users, is to provide features that make operation, maintenance, and upgrading your system simpler and faster. The Altos R710 is no exception to this rule. The following features and options are provided.
Product specification summary Highlighted below are the system’s key features: • Single or dual Intel ® Technology • 800 MHz FSB supports processor speeds from 2.8 GHz to 3.6 GHz • Intel E7520 chipset consisting of: ® • Intel ® E7520 Memory Controller Hub (MCH) •...
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On-board Platform Instrumentation using the National Semiconductor* PC87431M mini-Baseboard Management Controller (mBMC) (Default). • Support for optional Intelligent Management Module - Professional Edition • Support for Acer Altos Server Management 6.x • Light-Guided Diagnostics on all field replaceable units (FRUs) 1 System information...
System board Connector and Header Locations The mainboard becomes accessible once you open the system. The figure below is provided to help you indentify and locate connectors, slots and ports.
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Item Description Serial Port A SCSI Channel B 8-pin ARMC connector CMOS Battery Full-height riser slot Low-profile riser slot Back panel I/O ports DIMM slots 1B, 1A, 2B, 2A, 3B, 3A (from right to left) Processor 1 fan header Processor socket 1 Processor socket 2 Processor 2 fan header +12V processor power...
Item Description SATA port 2 Power supply signal cable USB header (DH-10) USB header (1 x 10) IPMB connector IDE power connector SCSI channel A ICMB connector 120-pin connector for optional Acer® Intelligent Management Module Back Panel Connectors TP00762...
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Item Description PS/2 Mouse port PS/2 Keyboard port Com Port (RJ-45 connector) Gigabit LAN # 1 Port (RJ45) Gigabit LAN # 2Port (RJ45) Video Port USB port #1 USB port #2 SCSI Channel A external connector The NIC LEDs at the right and left of each NIC provide the following information.
SCSI Backplane The Hot-Swap SCSI Backplane installs on the back side of the hot-swap drive bay inside the chassis. Alignment features on the chassis and backplane assembly make for easy tool-less installation. The following diagram shows the layout of components and connectors on the Hot- swap SCSI Backplane printed circuit board.
External and internal structure Front view (with bezel) Description Name Plane Keylock LEDs Front view (w/o bezel) Description Slim CDROM or FDD Bay 2 System tour...
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Description 3.5” SCSI HDD bay Tape Device bay / 6th SCSI HDD bay Front VGA output port Front USB port Power Buttion Service ID Buttion...
Front panel Front Panel LED and Buttons description Item Description Power Button LAN #2 Activity LED LAN #1 Activity LED Power LED System Status LED Hard Drive Activity LED Service ID LED Service ID Button System Reset Button USB connector Recessed NMI Button (Tool Required) VGA connector 2 System tour...
Control Button Functions Item Description Power/ Toggles the system power on/off. Sleep button for Sleep ACPI-compatible operating systems. button Reset Reboots and initializes the system. button ID button Toggles the front panel ID LED and the baseboard ID LED on and off.
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Item Description System Solid blue indicates system identification is active Identificati No light indicates system identification is not activated on LED Note : If the system is powered down without going through the BIOS, the LED state that was in effect at the time of the power- down is restored when the system is powered back on or until the BIOS clears the LED.
Rear view Item Icon Description Low Profile PCI Add-in Card Slots Full Height PCI Add-in Card slots Power Supply Modules (1+1 Configuration Shown) PS2 keyboard and Mouse Ports RJ45 Serial B port LAN #1 Connector LAN #2 Connector Optional DB9 Serial A port Cut out Videon Connector USB #1 Connector USB #2 Connector...
Item Icon Description Cooling fan for Redundant Power Fan Module Optional Peripherals Item Description Slim-line Device cage, support for floppy drive / DVD / CD-ROM drive Optional 6 hard drive or Tape Drive Bay System Control Panel Hard Drive Bay or Optional Floppy drive bay Hard Drive Bays (5) 2 System tour...
Internal components Item Description Power Supply Modules Power Distribution Board Riser Card Assembly CPU Air Duct Fan Module Air Baffle Slim Line Drive Bay...
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Item Description Front Bezel Chassis Handles Control Panel Hard Drive Bays 2 System tour...
TV transmitters, etc. Checking the package contents Check the following items from the package: • Acer Altos R710 system • Acer Altos R710 User’s guide • Acer EasyBUILD • Acer Altos R710 Accessory box •...
System startup Turning on the system After making sure that you have properly set up the system and connected all the required cables, you can now power on the system. To power on the system, press the power button on the front panel. Refer to “Front view (w/o bezel)”...
Power-on problems If the system does not boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cable may be loosely connected. Check the power cable connection from the power source to the power cable socket on the rear panel.
Upgrading the system Certain components of the server are upgradeable such as the drives, the CPU, the memory, and the expansion cards. However, for safety purposes, we do not recommend that you perform these upgrades yourself. If you want to replace or upgrade any of these components, contact your dealer or a qualified service technician for assistance.
Installation precautions Before you install any server component, we recommend that you read the following sections. These sections contain important ESD precautions along with preinstallation and post-installation instructions. ESD precautions Electrostatic discharge (ESD) can damage the processor(s), motherboard, disk drive(s), expansion board(s), or other components. Always observe the following precautions before you install server components: Do not remove a component from its protective packaging until...
the procedures described in the following sections unless you are a qualified service technician. Post-installation instructions Observe the following after installing a server component: See to it that all components are installed according to the described step-by-step instructions. Reinstall any expansion board(s) or peripheral(s) that you have previously removed.
Opening the server Caution! Before you proceed, make sure that you have turned off your system and all peripherals connected to it. Read the “Preinstallation instructions” on page 34. You need to open the server before you can install additional components.
Removing the Chassis Cover The Altos R710 Server must be operated with the top cover in place to ensure proper cooling. You will need to remove the top cover to add or replace components inside of the platform. Before removing the top cover, power down the server system and unplug all peripheral devices and the AC power cable.
Installing the Chassis Cover Place the cover over the chassis so that the side edges of the cover sit just inside the chassis sidewalls. Slide the cover forward until it clicks into place. (Optional) Insert the shipping screw at the center of the top cover. Reconnect all peripheral devices and the AC power cord.
Removing and Installing the Processor Air Duct Always operate your server chassis with the processor air duct in place. The air duct is required for proper airflow within the chassis. For instructions on adding or replacing a processor, first remove the processor air duct and the processor air dam, and then see your server board User Guide for instructions on processor installations and removals.
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4 Configuring the system the power supply. Use caution not to pinch or disengate cables that may be near or under the air duct.
Removing the Processor Air Dam (if required) If you are using a server board that includes sockets for two processors and you install only a single processor or remove the second processor, you must install the processor air dam in the location for processor 2. If you install two processors, do not install the processor air dam.
Up to five hot-swaps SCSI drives can be installed into your chassis. The number of drives and the drive type allowed depend on the Altos R710 Server system and the add-in components that you are installing. Removing a hard disc Press in on the green latch at the front of the hard drive carrier.
Installing a hard disc Press in on the green latch on the front of the hard drive carrier. Pull out on the black lever to slide the carrier from the chassis. Remove the four screws that attach the plastic retention device or the previously installed hard drive to the drive carrier.
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4 Configuring the system When the black drive carrier lever begins to close by itself, push on it to lock the drive assembly into place. OM11684...
AC power cord from the system or wall outlet or disconnect the DC mains. Install a Slimline Floppy Drive into Altos R710 Power down the server system and unplug all peripheral devices and the AC power cable.
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Insert one end of the 26-pin floppy drive data cable end into the connector. Push down on the connector cover to lock the cable into place. Slide the floppy drive assembly into the chassis until it clicks into place. See letter “A” in the figure below. 10 Open the connector on the backplane by pulling out on the connector cover.
11 Install the slim line filler panel into slim-line bay. 12 If installing a new floppy drive start from step “Install a Slimline Floppy Drive into Altos R710” 13 Install the chassis cover. 14 Install the front bezel.
Installing a Floppy Drive into the Converted Hard Drive Bay on Altos R710 Server System The floppy drive conversion kit can only be installed into a system that is using the SCSI backplane. You will know if you have one of these backplanes installed if you can install hot-swap SCSI drives.
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TP01308 Figure 2. Inserting a Floppy Drive into the Floppy Drive Conversion Kit Carrier 8.Attach the floppy drive to the carrier with the screws that came with your floppy drive conversion kit. One screw attaches at each side. See the figure below. Figure 3.
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4 Configuring the system 9.Reattach the slide rails onto floppy drive conversion kit carrier. See the figure below. TP01309 Figure 4. Installing the Rails onto the Floppy Drive Conversion Kit Carrier 10.Open the connector on the rear of the floppy drive by pulling up on the connector cover.
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13.Slide the carrier assembly into the upper left hard drive bay until it clicks into place. See letter "A" in the figure below. 14.Open the connector labeled "Floppy Con" on the backplane by pulling up on the connector cover. See letter "B" in the figure below. For assistance in locating connectors on the SATA backplane."...
4 Configuring the system Removing a Floppy Drive from the Converted Hard Drive Bay 1.Power down the server and unplug all peripheral devices and the AC power cable. 2.Remove the chassis cover. 3.Remove the front bezel if it is installed. 4.Open the connector labeled "Floppy Con"...
Installing the SCSI 6th HD upgrade kit in Altos R710 The SCSI sixth HD upgrade kit is used when a sixth SCSI hot-swap drive is needed. 1.Power down the server and unplug all peripheral devices and the AC power cable. 2.Remove the chassis cover.
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4 Configuring the system with the matching holes on backplane. Be sure the board seats into the plastic retainer at the bottom of the backplane opening. TP01084 Figure 2. Installing the Sixth Drive Board 7.Connect the end of the long SCSI cable that is labeled "Backplane" to the connector on the sixth drive board that is labeled "M/B."...
12.Install the SCSI hard disk drive into the sixth drive position. 13.Install the front bezel. Installing a Tape Drive in Altos R710 To install a tape drive into your Altos R710 System, your system must meet the following requirements: You must purchase the optional tape drive kit.
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4 Configuring the system 5.Push the tape drive filler panel from the chassis by using a long screwdriver to push it out from the inside of the chassis. See the figure below to locate the tape drive filler panel. TP01355 Figure 1.
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7.Attach the tape drive to the tape drive carrier kit using the four screws that were included with the tape drive kit. See the figure below. TP01356 Figure 2. Inserting a Tape Drive into the Carrier 8.Slide the tape drive carrier with the installed tape drive into the combined tape drive bay / sixth drive bay until the carrier clicks into place.
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4 Configuring the system 9.Attach the end of the SCSI cable that is labeled "Tape Drive" to the SCSI connection on the tape drive. 10.Route the SCSI cable along the front of the fan module and then through the front and rear openings on the underside of the air baffle. You may need to remove the air baffle to route the cable.
Install a Slimline Optical drive into Altos R710 NOTE:The carrier for the slimline Optical drive was pre-installed in the slimline drive bay of your Altos R710 Server You will need to remove it from the chassis before beginning. Power down the server system and unplug all peripheral devices and the AC power cable.
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Connect the loose end of the CD-ROM drive cable to the backplane connector. See letter “B” in the figure. 10 Power down the server system and unplug all peripheral devices and the AC power cable. 11 Install the chassis cover. 12 Install the front bezel.
Lift the Optical Drive out of the CD-ROM Carrier. 10 Store the tray for future use. 11 Install Slimline filler panel.If installing a new Optical Drive start from step “Install a Slimline Optical Drive into Altos R710”. 12 Install Slimline filler panel. 13 Install the chassis cover.
Removing and Installing the PCI Riser Assembly You will need to remove the PCI riser assembly from the chassis to replace the PCI riser boards, or to add or remove a PCI add-in card. Removing the PCI Riser Assembly Use the following instructions to remove the PCI riser assembly from the chassis.
Push back on the blue release lever at the end of one of the riser boards. While holding the lever back, push firmly on the other edgo of the board to disengage the board from the riser. Installing the PCI Riser Assembly Use the following instructions to install the PCI riser assembly from the chassis.
Replacing the PCI Riser Board Altos R710 have three kinds of PCI riser option ca be choosed. The default installed riser card for the three PCI-X 66/100MHz slots be mounted on riser card with your can choice of one of two PCI riser cards for upgrade options: •...
Installing board onto PCI Riser assembly. This refers to the two small boards on the riser assembly itself. These are the boards into which an add-in card is inserted Repeat steps 3 – 5 on the other riser card. Install the PCI add-in card(s), if desired. Install the riser assembly into the chassis.
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RUBI2 standard. It will not have support for zero channel RAID cards that follow the RADIOS standard. See the Altos R710 AVL for a list of supported ZCR cards. On the Altos R710 Server, a ZCR card is only supported on the full-height riser slot.
NOTE: To ensure proper signal integrity on a given PCI bus, add-in cards must be installed in order starting with the top PCI slot Replacing a System Fan The system fans at the front of the Server Chassis can be individually replaced if one of them fails.
Altos R710 server chassis. Hard Disk Drives The Altos R710 Server system ships with drive brackets for installing five SCSI Hard Disk Drives for hot-swap configuration available. The left drive bay can be converted to be used as a floppy bay. To use the bay for a floppy drive, the Hard Disk Drive must be change to Floppy converter.
NOT hot swappable. Rack-Mounted Systems The Altos R710 Server SERIES can be mounted into a rack. Acer provides a tool-less rail kit and a cable management arm to mount this server chassis into a rack. When installing chassis into a rack, Acer recommends you install systems from the bottom of the rack to the top.
Configuration Jumpers Jumper Pins What happens at system reset?? Name Password These pins should be jumpered for normal system Clear (line operation. “A” in figure above) If these pins are jumpered, administrator and user passwords will be cleared on the next reset. These pins should not be jumpered for normal operation.
Jumper Pins What happens at system reset?? Name CMOS Clear These pins should be jumpered for normal system (line “C” in operation. figure above) If these pins are jumpered, the CMOS settings will be cleared on the next reset. These pins should not be jumpered for normal operation.
DDR2 400 memory modules have 240-pin DIMM modules and are not backward-compatible with DDR1. The Altos R710 provides six DDR2 DIMM slots in dual memory channels. DIMM 1A, 2A, and 3A are connected to memory channel A. DIMM 1B, 2B, and 3B are connected to memory channel B.
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DIMM modules of identical type, banking and stacking technology, and anufacturer should be installed in the Altos R710 system. Memory configurations for the DDR2 DIMMs The memory modules of identical type, banking, stacking and manufacturer must be installed and removed in the following order: •...
Memory sparing and mirroring configuration cannot be used simultaneously. Memory Sparing To provide a more fault tolerant system, Altos R710 includes specialized hardware to support fail-over to a spare DIMM device in the event that a primary DIMM in use exceeds a specified threshold of runtime errors.
Secondary mirror. Below table list the suggested memory population for memory mirroring: Power Supply The Acer Altos R710 server used 700 watt 1 + 0 / 1+1 hot-swappable redundant power supply. Default one power module installed.
Optional Hardware Hard Disk Drives The Altos R710 Server supports Ultra 320 SCSI, 10K or 15Krpm hard disk drive options. Intelligent Management Module The Intelligent Management Module are available to provide enhanced server management features. • The Intelligent Management Module: contains a hardware mezzanine card that plugs into the server board.
Upgrading the CPU This section includes instructions for removing and installing a CPU. Important! Always observe the ESD precautions when installing or removing a system component. Refer to page 34. Installing a CPU Insert the CPU into the mainboard socket, making sure the indicator on the processor is aligned with the indicator on the socket(A).
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Replace the heatsink over the CPU socket and tighten the four corner screws . Replace the system cover, making sure to observe the post- installation instructions described on page 35. 4 Configuring the system...
Removing a CPU Remove the AC power cord from the server. Remove the system cover. See “Removing the Chassis Cover” on page 37. Unplug the processor fan cable from the server board. Loosen the four captive screws on the corners of the heat sink. Twist the heat sink slightly to break the seal between the heat sink and the processor.
Upgrading the system memory To remove a DIMM Before installing a new DIMM in a socket, remove first any previously installed DIMM from that socket. Important: Before removing any DIMM from the mainboard, make sure to create a backup file of all important data. Observe the ESD precautions and pre-installation procedures described on page 34.
To install a DIMM Observe the ESD precautions and pre-installation procedures described on page 34. Locate the DIMM sockets on the mainboard. Open the clips on the socket. Align and insert the DIMM into the socket . Press the holding clips inward to lock the DIMM in place . Note: The DIMM socket is slotted to ensure proper installation.
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This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
Before You Begin Before working with your server product, pay close attention to the at the beginning of this manual. Tools and Supplies Needed Phillips * (cross head) screwdriver (#1 bit and #2 bit) • • Needle nosed pliers • Antistatic wrist strap and conductive foam pad (recommended) Installing and Removing Memory The silkscreen on the board for the DIMMs displays DIMM1B,...
Move the jumper from the default position covering pins 1 and 3 to cover pins 2 and 4. Replacing the Backup Battery The lithium battery on the server board powers the RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the date and time) may be wrong.
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Observe the safety and ESD precautions at the beginning of this book. Turn off all peripheral devices connected to the server. Turn off the server. Disconnect the AC power cord from the server. Remove the server’s cover and locate the battery. See the documentation that accompanied your server chassis for instructions on removing the server’s cover.
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5 BIOS setup Close the chassis. 10 Run Setup to restore the configuration settings to the RTC.
BIOS Setup Utility The BIOS Setup utility is provided to perform system configuration changes and to display current settings and environment information. The BIOS Setup utility stores configuration settings in system non- volatile storage. Changes affected by BIOS Setup will not take effect until the system is rebooted.
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BIOS Setup Keyboard Command Bar Options option descriptiontion Execute The Enter key is used to activate sub-menus, pick lists, Command or to select a sub-field. If a pick list is displayed, the Enter key will select the pick list highlighted item, and pass that selection in the parent menu.
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option descriptiontion Change The minus key on the keypad is used to change the Value value of the current item to the previous value. This key scrolls through the values in the associated pick list without displaying the full list. Change The plus key on the keypad is used to change the Value...
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option descriptiontion Save Pressing F10 causes the following message to appear: Changes and Exit If “OK” is selected and the Enter key is pressed, all changes are saved and setup is exited. If “Cancel” is selected and the Enter key is pressed, or the ESC key is pressed, the user is returned to where they were before F10 was pressed without affecting any existing values.
Main The first screen displayed when entering the BIOS Setup Utility is the Main Menu selection screen. This screen displays the major menu selections available. The following tables describe the available options on the top level and lower level menus. Default values are shown in bold text.
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Feature Options Type Speed Count System Memory Size System Time HH:MM:SS System Date DAY MM/DD/ YYYY Language English French German Italian Spanish Help Text Description Processor brand ID string Calculated proces- sor speed Detected number of physical proces- sors Amount of physi- cal memory detected Use [ENTER],...
Advanced The Advanced menu contains parameter values that define how the system behaves on startup. Be cautious in setting parameter values in the Advanced menu as any incorrect value may cause the system to malfunction. BIOS Setup, Advanced Menu Options Feature Options Advanced Settings...
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Feature Options Processor Con- figuration IDE Configura- tion Floppy Config- uration Super I/O Con- figuration USB Configura- tion PCI Configura- tion Memory Con- figuration Help Text Description Configure proces- Selects submenu. sors. Configure the IDE Selects submenu. device(s). Configure the Selects submenu.
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Processor Configuration Sub-menu Options Feature Options Configure Advanced Processor Settings Manufac- Intel turer Brand String Frequency FSB Speed CPU 1 CPUID Help Text Description Displays processor man- ufacturer string Displays processor brand ID string Displays the calculated processor speed Displays the processor front-side bus speed.
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Feature Options Cache L1 Cache L2 Cache L3 CPU 2 CPUID Cache L1 Cache L2 Cache L3 Processor Disabled Retest Enabled Max CPUID Disabled Value Limit Enabled Help Text Description Displays cache L1 size. Displays cache L2 size. Displays cache L3 size. Visible only if the pro- cessor contains an L3 cache.
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Feature Options Hyper- Disabled Threading Enabled Technology Intel ® Auto Speed Step Disabled ™ Tech Help Text Description Enable Hyper- Controls Hyper-Thread- Threading ing state. Primarily used to support older Technology only if Operating Systems that OS supports it. do not support Hyper Threading.
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BIOS Setup IDE Configuration Menu Options Feature Options IDE Configuration Onboard P- Disabled ATA Chan- Primary nels Second- Both Help Text Disabled: disables the integrated P-ATA Con- troller. Primary: enables only the Primary P-ATA Control- ler. Secondary: enables only the Secondary P-ATA Controller.
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Feature Options Onboard S- Disabled ATA Chan- Enabled nels Configure S- Disabled ATA as RAID Enabled S-ATA Ports A1-3 Definition A2-4 A1-4 A2-3 Mixed P- ATA / S-ATA Primary IDE Master Primary IDE Slave Help Text Disabled: disables the integrated S-ATA Con- troller.
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Feature Options Secondary IDE Master Secondary IDE Slave Third IDE Master Fourth IDE Master Hard Disk Disabled Write Pro- Enabled tect IDE Detect Time Out (Sec) Help Text While entering setup, BIOS auto detects the presence of IDE devices. This displays the status of auto detection of IDE devices.
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Feature Options ATA(PI) Host & 80Pin Cable Device Detection Host Device Mixed P-ATA-S-ATA Configuration with only Primary P-ATA Feature Options Mixed P-ATA / S-ATA Help Text Select the mechanism for detecting 80Pin ATA(PI) Cable. Help Text Description Description The 80 pin cable is required for UDMA- 66 and above.
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Feature Options First ATA P-ATA M-S Channel S-ATA M-S Second ATA P-ATA M-S Channel S-ATA M-S 3rd & 4th A1-3 ATA Chan- A2-4 nels A1-4 A2-3 None Help Text Description Configure this Defines the S-ATA channel to P-ATA device for this chan- or S-ATA.
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IDE Device Configuration Sub-menu Selections Feature Options Primary/Secondary/Third/Fourth IDE Master/Slave Device Type Not Installed Auto CDROM ARMD LBA/Large Disabled Mode Auto Help Text Description Display detected device info Select the type of The Auto setting device connected to should work in most the system.
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Feature Options Block Disabled (Multi- Auto Sector Transfer) Mode PIO Mode Auto Auto Mode SWDMA0-0 SWDMA0-1 SWDMA0-2 MWDMA0-0 MWDMA0-1 MWDMA0-2 UWDMA0-0 UWDMA0-1 UWDMA0-2 UWDMA0-3 UWDMA0-4 UWDMA0-5 S.M.A.R.T. Auto Disabled Enabled 32Bit Disabled Data Enabled Transfer Help Text Description Disabled: The Data The Auto setting transfer from and should work in most...
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Floppy Configuration Sub-menu Selections Feature Options Floppy Configuration Floppy A Disabled 720 KB 3 1/2" 1.44 MB 3 1/2" 2.88 MB 3 1/2" Onboard Disabled Floppy Con- Enabled troller Help Text Description Select the type of Note: Intel no floppy drive con- longer validates nected to the sys- 720Kb &...
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Super I/O Configuration Sub-menu Feature Options Configure Nat42x Super IO Chipset Serial Port A Disabled Address 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 Serial Port B Disabled Address 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 Help Text Description Allows BIOS to Option that is Select Serial Port A used by other Base Addresses.
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USB Configuration Sub-menu Feature Options USB Configuration USB Devices Enabled USB Func- Disabled tion Enabled Help Text Enables USB HOST con- trollers. Description List of USB devices detected by BIOS. When set to dis- abled, other USB options are grayed out.
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Feature Options Legacy USB Disabled Support Keyboard only Auto Keyboard and Mouse Port 60/64 Disabled Emulation Enabled USB 2.0 Disabled Controller Enabled USB 2.0 FullSpeed Controller HiSpeed mode USB Mass Storage Device Con- figuration Help Text Enables support for legacy USB.
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USB Mass Storage Device Configuration Sub-menu Feature Options USB Mass Storage Device Configuration USB Mass 10 Sec Storage 20 Sec Reset Delay 30 Sec 40 Sec Device #1 Help Text Number of seconds POST waits for the USB mass storage device after start unit command.
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Feature Options Emulation Auto Type Floppy Forced FDD Hard Disk CDROM Device #n Emulation Auto Type Floppy Forced FDD Hard Disk CDROM Help Text If Auto, USB devices less than 530MB will be emu- lated as Floppy and remaining as hard drive. Forced FDD option can be used to force a HDD for- matted drive to boot as...
PCI Configuration This sub-menu provides control over PCI devices and their option ROMs. If the BIOS is reporting POST error 146, use this menu to disable option ROMs that are not required to boot the system. Parameter Description PCI Configuration Onboard Video Disabled Enabled...
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Memory Configuration Sub-menu Selections This sub-menu provides information about the DIMMs detected by the BIOS. The DIMM number is printed on the baseboard next to each device. Feature Options System Memory Settings DIMM 1A Installed Not Installed Disabled Mirror Spare DIMM 1B Installed Not Installed...
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Feature Options DIMM 2A Installed Not Installed Disabled Mirror Spare DIMM 2B Installed Not Installed Disabled Mirror Spare DIMM 3A Installed Not Installed Disabled Mirror Spare DIMM 3B Installed Not Installed Disabled Mirror Spare Extended 1 MB Memory 1 KB Test Every Location Disabled...
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Feature Options Memory Disabled Remap Fea- Enabled ture Memory Disabled Mirroring / Spare Sparing Mirror Help Text Description Enable: Allow remapping of over- lapped PCI memory above the total phys- ical memory. Disable: Do not allow remapping of mem- ory. Disabled provides Sparing or Mir- the most memory...
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Boot Menu Selections Feature Option Boot Settings Boot Settings Configuration Boot Device Priority Hard Disk Drives Removable Drives CD/DVD Drives Help Text Configure settings during system boot. Specifies the boot device priority sequence. Specifies the boot device priority sequence from available hard drives.
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Boot Settings Configuration Sub-menu Selections Feature Options Boot Settings Configuration Quick Boot Disabled Enabled Quiet Boot Disabled Enabled Bootup Num-Lock PS/2 Mouse Sup- Disabled port Enabled Auto Help Text Allows BIOS to skip certain tests while booting. This will decrease the time needed to boot the system.
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Feature Options POST Error Pause Disabled Enabled Hit ‘F2’ Message Disabled Display Enabled Scan User Flash Disabled Area Enabled Boot Device Priority Sub-menu Selections Feature Options Boot Device Priority Help Text If enabled, the system will wait for user intervention on critical POST errors. If dis- abled, the system will boot with no inter- vention, if possible.
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Feature Options 1st Boot Varies Device nth Boot Varies Device Help Text Specifies the boot sequence from the avail- able devices. A device enclosed in parenthesis has been dis- abled in the correspond- ing type menu. Specifies the boot sequence from the avail- able devices.
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Hard Disk Drive Sub-Menu Selections Feature Options Hard Disk Drives 1st Drive Varies nth Drive Varies Help Text Specifies the boot sequence from the avail- able devices. Specifies the boot sequence from the avail- able devices. 5 BIOS setup Description Varies based on system configu- ration.
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Removable Drives Sub-menu Selections Feature Options Removable Drives 1st Drive Varies nth Drive Varies Help Text Specifies the boot sequence from the avail- able devices. Specifies the boot sequence from the avail- able devices. Description Varies based on system configu- ration.
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CD/DVD Drives Sub-menu Selections Feature Options CD/DVD Drives 1st Drive Varies nth Drive Varies Help Text Specifies the boot sequence from the avail- able devices. Specifies the boot sequence from the avail- able devices. 5 BIOS setup Description Varies based on system configu- ration.
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Security Menu Options Feature Options Security Settings Administra- tor Pass- word is User Pass- word is Set Admin Password Help Text Install / Not installed Install / Not installed Set or clear Admin pass- word Description Informational display. Informational display. Pressing enter twice will clear the password.
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Feature Options Set User Password User Access No Access Level View Only Limited Full Access Clear User Password Fixed disk Disabled boot sector Enabled protection Password Disabled On Boot Enabled Help Text Set or clear User password LIMITED: allows only lim- ited fields to be changed such as Date and Time.
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Feature Options Secure 1 minute Mode Timer 2 minutes 5 minutes 10 minutes 20 minutes 60 minutes 120 min- utes Secure Mode Hot Key (Ctrl- Alt- ) Secure Disabled Mode Boot Enabled Diskette Disabled Write Pro- Enabled tect Help Text Period of key/PS/2 mouse inactivity specified for Secure Mode to activate.
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Feature Options Video Disabled Blanking Enabled Power Disabled Switch Enabled Inhibit NMI Control Disabled Enabled Help Text Blank video when Secure mode is activated. A pass- word is required to unlock the system. This option controls the embedded video controller only. Disable the Front Panel Power Switch when Secure mode is activated.
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Server Menu Selections Feature Options System man- agement Serial Con- sole Fea- tures Event Log configura- tion Assert NMI Disabled on SERR Enabled Assert NMI Disabled on PERR Enabled Help Text Configures event logging. If enabled, NMI is gener- ated on SERR and logged. If enabled, NMI is gener- ated.
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Feature Options Resume on Stays Off AC Power Power On Loss Last State FRB-2 Policy Disable BSP Do not dis- able BSP Retry on Next Boot Disable FRB2 Timer Late POST Disabled Timeout 5 minutes 10 minutes 15 minutes 20 minutes Hard Disk Disabled OS Boot...
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Feature Options OS Watch- Stay On dog Timer Reset Policy Power Off Platform Disabled Event Filter- Enabled System Management Sub-menu Selections Feature Options Server Board Part Number Help Text Controls the policy upon timeout. Stay on action will take no overt action. Reset will force the system to reset.
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Feature Options Server Board Serial Number NIC 1 MAC Address NIC 2 MAC Address System Part Number System Serial Number Chassis Part Number Chassis Serial Number BIOS Version BMC Device ID BMC Firmware Revision BMC Device Revision PIA Revision SDR Revision HSC FW Revision (HSBP) Help...
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Serial Console Features Sub-menu Selections Feature Options Serial Console Features BIOS Redi- Disabled rection Port Serial A Serial B Help Text If enabled, BIOS uses the specified serial port to redirect the console to a remote ANSI terminal. Enabling this option dis- ables Quiet Boot.
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Feature Options Baud Rate 9600 19.2K 38.4K 57.6K 115.2K Flow Con- No Flow trol Control CTS/RTS XON/XOFF CTS/RTS + Terminal PC-ANSI Type VT100+ VT-UTF8 ACPI Redi- Disabled rection port Serial A Serial B Serial Port Serial A Connector Serial B Help Text If enabled, it will use the Flow control selected.
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Event Log Configuration Sub-menu Selections Feature Options Event Log Configuration Clear All Disabled Event Logs Enabled BIOS Event Disabled Logging Enabled Help Text Setting this to Enabled will clear the System Event Log during the next boot. Select enabled to allow logging of BIOS events.
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Feature Options Critical Disabled Event Log- Enabled ging ECC Event Disabled Logging Enabled PCI Error Disabled Logging Enabled FSB Error Disabled Logging Enabled Hublink Disabled Error Log- Enabled ging Help Text If enabled, BIOS will detect and log events for system critical errors.
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Exit Menu Selections Feature Options Exit Options Save Changes and Exit Discard Changes and Exit Discard Changes Help Text Exit system setup after saving the changes. F10 key can be used for this operation. Exit system setup without saving any changes. ESC key can be used for this operation.
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Feature Options Load Setup Defaults Load Cus- Defaults Save Custom Defaults Help Text Load Setup Default values for all the setup questions. F9 key can be used for this operation. Load custom defaults. Save custom defaults 5 BIOS setup Description Load Setup Defaults Load Custom...
Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the upgrade file include the following: • On-board system BIOS, including the recovery code, BIOS Setup Utility, and strings. • On-board video BIOS, SCSI BIOS, and other option ROMs for devices embedded on the server board.
Review the instructions and release notes that are provided Note: in the readme file distributed with the BIOS image file before attempting a BIOS upgrade. The release notes contain critical information regarding jumper settings, specific fixes, or other information to complete the upgrade. Upgrading the BIOS Follow the instructions in the readme file that came with the BIOS upgrade.
Clearing the Password If the user or administrator password(s) is lost or forgotten, moving the password clear jumper into the “clear” position clears both passwords. The password clear jumper must be restored to its original position before a new password(s) can be set. The password clear jumper is shown on the line labeled “A”...
Clearing the CMOS If you are not able to access the BIOS setup screens, the CMOS Clear jumper will need to be used to reset the configuration RAM. The CMOS Clear jumper is shown on the line labeled “C” in the figure below. Power down the system and disconnect the AC power.
SCSI drivers. Acer provides a package called the “Platform Confidence Test” that may help with your diagnostics. If you are unable to resolve your server problems on your own.
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• Are all cables correctly connected and secured? • Are the processors fully seated in their sockets on the server board? • Are all standoffs in the proper location and not touching any components, causing a potential short? • Are all add-in PCI boards fully seated in their slots on the server board? •...
Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its source. Turn off devices before disconnecting cables: Caution: disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices.
the light and steps to take to correct the problem. Confirming Loading of the Operating System Once the system boots up, the operating system prompt appears on the screen. The prompt varies according to the operating system. If the operating system prompt does not appear, see “No Characters Appear on Screen”...
• Remove the memory DIMMs and re-seat them. • Make sure the processor(s) comply with the system requirements. • Make sure the processor(s) have been populated according to the system requirements. • Remove the processor(s) and re-seat them. • Make sure the chassis standoffs are installed only below mounting holes. Misplaced standoffs can contact the pins on the bottom of the server board and cause a short.
If there are still no characters on the screen after you reboot the system and POST emits a beep code, write down the beep code you hear. This information is useful for your service representative. If you do not receive a beep code and characters do not appear, the video display monitor or video controller may have failed.
• Make sure the correct networking software is installed. • If you are directly connecting two servers (without a hub), you will need a crossover cable. • Check the network controller LEDs next to the NIC connectors. Problems with Network The server hangs when the drivers are loaded.
• Make sure the network cable is securely attached. • Make sure you specify the correct frame type in your NET.CFG file. The controller stopped working when an add-in adapter was installed. • Make sure the cable is connected to the port from the onboard network controller.
• If you are running the software from a floppy disk, CD-ROM or DVD-ROM, try a different disk. • Make sure the correct device drivers installed. • If the problems persist, contact the software vendor’s customer service representative. Problems with Application Software that Ran Correctly Earlier Problems that occur after the system hardware and software have been running correctly sometimes indicate equipment failure.
Make sure the BIOS are configured to allow the CD-ROM to be the first bootable device. LED Information The Acer Altos R710 includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description of their use is listed below.
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Name Function System Visible fault fault warning Hard Control panel drive activity Memory Identify fail- fault 1–6 ing memory module Diagnos- Displays port tic LEDs. 80 POST codes 1–4 (LSB, bit1, bit2, MSB) CPU 1 & 2 Identify fan Fan Fault failure CPU 1 &...
Replace or reseat the system video add-in card. If on-board video is bing used, the server board may be faulty. In addition to the beep codes above, additional beep codes are provided if an Acer® Intelligent Management Module is installed. The Location Color...
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Acer Management Modules provide the following additional beep codes. Error Beep Codes Provided by Acer® Management Modules Beep Code Reason for the beeps and action to take Control panel CMOS clear has been initiated. 1-5-1-1 Processor failure. Reseat or replace the failed processor.
Installing ASM Acer Server Manager (ASM) consists of the ASM Console and the ASM Agent. These two components are both required to perform server management tasks. System requirements ASM requires TCP/IP connectivity between the ASM Console and the ASM Agent.
For detailed instructions on installing ASM Console, refer to the ASM User’s manual. To launch the program, on the Windows taskbar click on the Start button, point to programs, select Acer Server Manager then click Acer Server Manager Appendix A: Management software installation Management CD into the server’s CD-ROM...
Installing ASM Agent (Linux version) To install the ASM6 Agent on RedHat Linux 9.0 Insert the ASM6 installation CD into your computer's optical drive. Mount the CD-ROM drive with "mount /dev/cdrom /mnt/cdrom" command. For more information on mount command and the options, please refer to RedHat Linux user's guide.
Tool-less rail kit installation Note: Read the General Safety Information on the other side of this sheet before attempting installation. The Slide Rails consist of individual left and right Slide Rails. Details of the Slide Rails are shown below. Setting the Multi-Pin Adapters for Rack Type lThe 10-32 threaded hole in the center of the Multi-Pin Adapter is for securing during shipping (if desired) and for the attachment of front panel blanks (if desired).
The Multi-Pin Adapters allow the Slide Rails to be used in racks that have square mounting holes or round mounting holes. 1.On each Slide Rail, reverse the Multi-Pin Adapter position to match the rack mounting hole type if necessary. Remove the Multi-Pin Adapter by rotating the Swivel Lock up, pressing the mounting pins together, and then pulling the adapter from the Multi-Pin Bracket.
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typically identified by a mark or hole. Caution! If Slide Rail is mounted in holes which are not vertically aligned from front to back, the Slide Rail may be damaged and mounting will not be secure. 2.Noting the holes determined in the previous step, align the left Slide Rail with its mounting holes.
4.Making certain the proper mounting holes on rack upright are selected, repeat the above step at the Slide Rail front mounting position. Ensure Slide Rail is level. 5.Fully extend the Slide Rail to its fully extended (locked) position. Press the Slide Extension Release Levers to release the lock.
fully engaged in the mounting channels. Ensure that the Component Release Levers are in locked position. 4.Press and hold the left and right Slide Extension Release Levers and slowly slide the component and Slide Rails into the fully retracted position. Cable Management ARM installation Note: Read the General Safety Information below before attempting installation.
mounting position with the Slide Rail track. An overall view of the CMA and its details are shown below. Required Installation Position of the CMA The CMA can be installed on either the left Slide Rail or right Slide Rail (the mounting tabs on either end are identical).
Installing the CMA on the Slide Rails 1.Pull the Slide Rails out to the fully extended (locked) position. 2.Loosely position the CMA in mounting position, noting the placement requirements specified above. Note: The CMA is shipped with the Spacer Block not installed. Install the Spacer Block on the CMA mounting point chosen to be the rear (pivoting) end of the installed assembly.
thumbscrew. 6.Press and hold the left and right Slide Extension Release Levers and slowly move the Slide Rails throughout their entire range of motion. Ensure the CMA folds and expands without binding. If binding is noticed, recheck mounting of CMA as described in Required Installation Position of the CMA.
5.Press and hold the left and right Slide Extension Release Levers and slowly slide the component throughout its entire range of motion to ensure that cabling is not strained or restricting movement of Slide Rails. Make certain cabling is not pinched when slides and CMA are in the fully retracted position.
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• If component being installed into Slide Rails exceeds 22.6 kg (50 lb.), two persons should lift the component into the Slide Rails. • NEVER use the Slide Rails as a step. Do not stand or sit on the Slide Rails.! Caution !Ensure that the position selected for each installed component allows for proper ventilation of each component.
Configuring the SCSI/SCSI RAID HBA This section briefly shows how to create a RAID 1 (mirror) volume. This feature requires installation/presence of LSI Logic 20320-R or LSI Logic 22320-R U32 SCSI controllers. How to use SCSI HBA setup utility During the Power-On Self Test (POST), press <Ctrl > + <C> to enter the LSI Logic Configuration Utility.
Note: In the Hot Spare field, if you change settings, you will see the following messages. Press the DELETE key to ignore it. WARNING: Data on drive will be LOST! Press DELETE if data loss OK or any other key to cancel. Press ESC, then select <Save changes then exit this menu>.
Create RAID1 Volume After the server has rebooted, press <Ctrl> + <M> to enter the MegaRAID Configuration Utility again. Select Configuration from Management Menu. Select New Configuration from the Configuration menu and select YES to continue. An array selection window displays the devices connected to the current controller.
After selecting the drives, press <F10> and select YES to start the initialization process. When initialization is complete, press any key to continue. Press <Esc> to return to the Management Menu. Save And Exit MegaRAID Configuration Utility When RAID configuration and initialization is complete, press <Esc>...
BIOS POST Checkpoint Codes The following table describes the checkpoints and associated beep codes, if any, that may occur during the POST portion of the BIOS Checkpoint Beep Code Code One short beep before boot Description Verify Real Mode. If the CPU is in protected mode, turn on A20 and pulse the reset line, forcing a shutdown 0.
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Checkpoint Beep Code Code Appendix D: BIOS POST Checkpoint Codes Description Set in-POST flag in CMOS that indicates we are in POST. If this bit is not cleared by post- ClearBootFlagJ (AEh), the BIOS on next boot determines that the current configuration caused POST to fail and uses default values for configuration.
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Checkpoint Beep Code Code 1-2-2-3 Description Verify that the 8742 keyboard controller is responding. Send a self-test command to the 8742 and wait for results. Also read the switch inputs from the 8742 and write the keyboard controller command byte. Verify that the ROM BIOS checksums to zero.
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Checkpoint Beep Code Code 1-3-1-1 1-3-1-3 1-3-3-1 1-3-3-2 1-3-4-1 1-3-4-3 1-4-2-1 Appendix D: BIOS POST Checkpoint Codes Description Initialize interrupt controllers for some shut- downs. Verify that DRAM refresh is operating by polling the refresh bit in PORTB. Reset the keyboard. Set segment-register addressibility to 4 GB.
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Checkpoint Beep Code Code 2-1-2-3 Description If CMOS is valid, load chipset registers with values from CMOS, otherwise load defaults and display Setup prompt. If Auto Configu- ration is enabled, always load the chipset registers with the Setup defaults. Load alternate registers with CMOS values. Register-table pointers are in the altreg- table segment.
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Checkpoint Beep Code Code Appendix D: BIOS POST Checkpoint Codes Description Perform these tasks: 1. Size the PCI bus topology and set bridge bus numbers 2. Set the system max bus number 3. Write a 0 to the command register of every PCI device 4.
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Checkpoint Beep Code Code 2-2-3-1 Description Test for unexpected interrupts. First do an STI for hot interrupts. Secondly, test the NMI for an unexpected interrupt. Thirdly, enable the parity checkers and read from memory, checking for an unexpected interrupt. Register POST Display Services, fonts, and languages with the POST Dispatch Manager.
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Checkpoint Beep Code Code Appendix D: BIOS POST Checkpoint Codes Description Enable external cache and CPU cache if present. Configure non-cacheable regions if neces- sary. NOTE: Hook routine must preserve DX, which carries the cache size to the Display- CacheSizeJ routine. Initialize the handler for SMM.
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Checkpoint Beep Code Code Description The Coprocessor initialization test. Use the floating point instructions to determine if a coprocessor exists instead of the ET bit in CR0. Disable onboard COM and LPT ports before testing for presence of external I/O devices. Run late device initialization routines.
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Checkpoint Beep Code Code Appendix D: BIOS POST Checkpoint Codes Description Initialize hard-disk controller. If the CMOS RAM is valid and intact, and fixed disks are defined, call the fixed disk init routine to intialize the fixed disk system and take over the appropriate interrupt vectors.
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Checkpoint Beep Code Code Description Set up Power Management. Initiate power - management state machine. Initialize Security Engine. Enable hardware interrupts. Check the total number of Fast Disks (ATA and SCSI) and update the bdaFdiskCount. Verify that the system clock is interrupting. Setup Numlock indicator.
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Checkpoint Beep Code Code Appendix D: BIOS POST Checkpoint Codes Description Check for errors If (errors were found) beep twice display "F1 or F2" message if (F2 keystroke) go to SETUP if (F1 keystroke) go to BOOT Inform RomPilot about the end of POST. Change status bits in CMOS and/or the BIOS data area to reflect the fact that POST is complete.
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Checkpoint Beep Code Code 4-2-4-4 Description If BCP option is enabled, clear the screen before booting. Check virus and backup reminders. Display System Summary. Try to boot with INT 19. Initialize the Post Error Manager. Write PEM errors. Display PEM errors. Initialize system error handler.
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Checkpoint Beep Code Code Appendix D: BIOS POST Checkpoint Codes Description Initialize the bridge. Initialize the CPU. Initialize system timer. Initialize system I/O. Check force recovery boot. Checksum BIOS ROM. Go to BIOS. Initialize Multi-Processor Set huge segment. Initialize OEM special code. Initialize PIC and DMA.
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Checkpoint Beep Code Code Description Boot to Full DOS.
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Appendix D: BIOS POST Checkpoint Codes...