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Acer Altos R510 Service Manual
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Acer Altos R510 Service Manual

Acer Altos R510 Service Manual

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Acer Altos R510
Service Guide
Service guide files and updates are available
on the CSD web; for more information,
please refer to
http://csd.acer.com.tw
PART NO.:
PRINTED IN TAIWAN

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Summary of Contents for Acer Altos R510

  • Page 1 Acer Altos R510 Service Guide Service guide files and updates are available on the CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Acer Altos R510 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual Screen messages NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Chapter 1 System Introduction Features 1 System Block Diagram 4 System Board Layouts 5 Connector and Header Locations 5 Back Panel Connectors 6 Internal and External Structure 8 Front View (with bezel) 8 Front View (w/o bezel) 8 Front Panel LED and Buttons 8 Rear Panel 10 Optional Peripherals 10 Internal Components Locations 11...
  • Page 8 Table of Contents Removing and Installing the Processor Air Duct 63 Removing and Installing the Air Baffle 64 Installing and Removing a Hard Disk Drive 66 Installing a SATA or SCSI Hot-swap Hard Disk Drive 71 Installing or Removing a Floppy Drive 73 Installing or Removing a DVD/CD-RW or CD-ROM Drive 81 Installing and Removing a PCI Riser Connector 85 Installing and Removing a PCI Add-in Card 87...
  • Page 9 Table of Contents Red Hat Linux 7.3 Environment Test 143 SCO OpenServer 5.0.6 Environment Test 145 SCO Open Unixware 7.1.1 Environment Test 147 Appendix C Online Support Information...

  • Page 10: System Introduction

    System Introduction Features This section provides basic information concerning the configuration of your Altos R510 system. Processor ® Single or dual Intel ® Intel Hyper-Threading Supports Extended memory 64bit technology (EM64T) Chipset ® Intel E7320 chipset, including: ® • Intel E7320 Memory Controller Hub (MCH) ®...
  • Page 11 PCI-X 66/100MHz add-in cards. One full-height riser slot, utilizing Adaptive Slot technology. Capable of supporting riser cards that follow either PCI-X or PCI-Express specificatons. The riser cards can support upto three full- height, full-length PCI-X 66/100 MHz, PCI-X 133, or PCI-Express add-in cards, depending on the riser car used.

  • Page 12: Chassis Intrusion

    Chassis Intrusion Chassis intrusion switch PCI slots Two PCI Riser slots Full Height Riser Slot:” Intel of supporting full height PCE-X 66MHz cards (with Passive Riser), or one x4 PCI-Express card (with PCD-Express Riser) Low Profile Riser Slot: Capable of supporting one low profile PCI-X 66MHz card Chapter 1 ®...

  • Page 13: System Block Diagram

    System Block Diagram Chapter 1...

  • Page 14: System Board Layouts

    System Board Layouts Connector and Header Locations Description Chapter 1...

  • Page 15: Back Panel Connectors

    Item Description Serial Port A Battery Full-height PCI slot Low-profile PCI slot Back panel I/O ports Serial port selection jumper DIMM sockets (DIMM 1B, 1A, 2B, 2A, 3B and 3A) Processor 1 fan header Processor 1 socket Processor 2 socket Processor 2 fan header +12V processor power connector Fan board connector...
  • Page 16 Item Description PS/2 Mouse port PS/2 Keyboard port Com Port (RJ-45 connector) Gigabit LAN #1 Port (RJ45) Gigabit LAN #2 Port (RJ45) Video Port USB port #1 USB port #2 The NIC LEDs at the right and left of each NIC provide the following information. LED Color LED State Left LED...

  • Page 17: Internal And External Structure

    Internal and External Structure Front View (with bezel) Item Description Name Plate LEDs Front View (w/o bezel) Item Description Slimline DVD/CD-RW, CD-ROM or FDD Bay 3.5” HDD Bay Front Panel LED and Buttons Item Description Item Description LAN #2 Activity LED LAN #1 Activity LED Item Description...
  • Page 18 Item Description Power button Power LED Hard Drive Activity LED System Status LED Control Button Functions Item Description Power/Sleep button Toggles the system power on/off. Sleep button for ACPI- compatible operating systems. Reset button Reboots and initializes the system ID button Toggles the front panel ID LED and the base board ID LED on and off.

  • Page 19: Rear Panel

    Rear Panel Item Description PS2 Mouse Port Low profile PCI card bracket Full height PCI card bracket AC Power receptacle PS2 keyboard Ports RJ45 Serial B port LAN #1 Connector LAN #2 Connector Video Connector USB #1 Connector USB #2 Connector Power Supply Fans Optional Peripherals Item...

  • Page 20: Internal Components Locations

    Internal Components Locations Item Description Slimline drive bay Backplane (optional) Power supply air baffle Power supply PCI add-in card riser assembly Server board Processor air duct Fan module Control panel Hard drive bays Chapter 1 TP0129...

  • Page 21: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item Type Single or dual Intel Intel Slot Socket 604 Speed 800MHz/2.8GHz/3.0GHz/3.2GHz/3.4GHz/3.6GHZ base bus frequency 200 MHz Voltage The base board has two VRDs (Voltage REgulator Devices) providing the appropriate voltages to the installed processors. Each VRD is compliant with the VRD 10.1 specification and is designed to support Intel maximum of 105AMPs (amperes) and peak support of 120A.
  • Page 22 DDR Configurations DIMM DIMM Capacity Organization 512MB 64Mx 72 512MB 64M x 72 512MB 64M x 72 512MB 64M x 72 128M x 72 128M x 72 128M x 72 256M x 72 PCI Riser Slots Item Features low profile lower profile riser slot (J5F1) utilizes a 202-pin connector riser slot P64-B bus can support bus speeds of up to 100MHz with up to...
  • Page 23 Video Modes Video Modes 640x480 60,72,75,90,100 800x600 60,70,75,90,100 1024x768 60,72,75,90,100 1280x1024 43,60 1280x1024 70,72 1600x1200 60,66 1600x1200 76,85 3D Mode Refresh Rate (Hz) 3D Video Mode Support with Z Buffer Enabled 640x480 60,72,75,90,100 800x600 60,70,75,90,100 1024x768 60,72,75,90,100 1280x1024 43,60,70,72 1600x1200 60,66,76,85 3D Mode Refresh Rate (Hz) 3D Video Mode Support with Z Buffer Enabled...
  • Page 24 Network Controller Item Description Features 64-bit PCI-X Rev.1.0 master interface Integrated IEEE 802.3 10Base-T, 100Base-TX and 1000Base-TX compatible PHY+ IEEE 820.3ab atuo-negotiation support Full duplex support at 10Mbps, 100Mbps, and 1000Mbps operation ACPI Sleep states Item Description Normal running state Processor sleep state.
  • Page 25 IRQ Assignment Map ISA Interrupt Description IRQ0 Timer/counter, HPET #0 in legacy replacement Mode. In APIC mode, cascade from 8259 controller #1 IRQ1 keyboard IRQ2 Slave controller INTR output. In APICmode timer/counter, HPET#0 IRQ3 Serial port A IRQ4 Serial port B IRQ5 Parallel Port (Not implemented) IRQ6...

  • Page 26: Environmental Requirements

    Environmental Requirements Parameter Limits Operating Temperature Note: Chassis design must provide airflow to avoid exceeding Intel Xeon processor maximum case temperature. Non-Operating Temperature DC Voltage +/- 5% of all nominal voltages Non-Operating Humidity 90%, non-condensing @ 35 Acoustic noise Sound Pressure: 55 dBA (Rackmount) in an idle state at typical office ambient temperature.

  • Page 27: Asm Pro

    This feature is designed primarily for server supervisors and management information system ( MIS ) personnel to help them detect errors or potential trouble spots in their network servers through a single management station.

  • Page 28: Intelligent Platform Management Interface (Ipmi)

    Intelligent Platform Management Interface (IPMI) IPMI stands for Intelligent Platform Management Interface. IPMI is an open standard hardware manageability interface specification. It provides an architecture that defines how unique device can all communicate with the CPU in a standard way. With IPMI, the CPU has only one thing to communicate with-the IPMI Event Log.

  • Page 29: System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup utility is provided to perform system configuration changes and to display current settings and environment information. The BIOS Setup utility stores configuration settings in system non-volatile storage. Changes affected by BIOS Setup will not take effect until the system is rebooted. The BIOS Setup Utility can be accessed during POST by using the F2 key.

  • Page 30: Main Menu

    ↑ ↓ ↔ Option Exit Select Item Select Item Select Menu Select Field Change Value Change Value Description The ESC key provides a mechanism for backing out of any field. This key will undo the pressing of the Enter key. When the ESC key is pressed while editing any field or selecting features of a menu, the parent menu is re-...

  • Page 31: Entering The Bios Setup Utility

    Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the Entering the BIOS Setup Utility During the BIOS POST operation, the user is prompted to use the F2 function key to enter Setup as follows: Press <F2>...

  • Page 32: Main Menu

    Main Menu The first screen displayed when entering the BIOS Setup Utility is the Main Menu selection screen. This screen displays the major menu selections available. The following tables describe the available options on the top level and lower level menus. Default values are shown in bold text. Main Menu Options Feature System Overview...
  • Page 33 Main Menu Options Feature System Time HH:MM:SS System Date MM/DD/YYYY Chapter 2 Options Help Use [ENTER], [TAB] or [SHIFT-TAB] to select a field. Use [+] or [-] to configure system Time. Use [ENTER], [TAB] or [SHIFT-TAB] to select a field. Use [+] or [-] to configure system Date.

  • Page 34: Advanced Menu

    Advanced Menu The following tables describe the menu options and associated sub-menus available on the Advanced Menu. Advanced Menu Options Feature Advanced Settings WARNING: Setting wrong values in below sections may cause system to malfunction. Processor Configuration IDE Configuration Floppy Configuratin Super I/O Configuration USB Configuration PCI Configuration...

  • Page 35: Processor Configuration Sub-Menu

    Processor Configuration Sub-menu Processor Configuration Sub-menu Options Feature Configure Advanced Processor Settings Manufacturer Brand String Frequency FSB Speed CPU1 CPUID Cache L1 Cache L2 Cache L3 CPU2 CPUID Chapter 2 Options Help Text Intel Description Displays processor manufacturer string Displays processor brand ID string Displays the calculated processor speed...
  • Page 36 Processor Configuration Sub-menu Options Feature Cache L1 Cache L2 Cache L3 Max CPUID Value Limit Hyper-Threading Technology Intel(R)SpeedStep Tech IDE Configuration Sub-menu Options Help Text Disabled This should be enabled in order to boot legacy OSes Enabled that cannot support processors with extended CPUID functions.
  • Page 37 IDE Configuration Sub-menu Options Feature IDE Configuration Onboard P-ATA Channels Disabled Primary Secondary Both Onboard S-ATA Channels Disabled Enabled Configure S-ATA as RAID Disabled Enabled S-ATA Ports Definition A1-3rd M/A2- 4th M A1-4th M/A2- 3rd M Mixed P-ATA/S-ATA Primary IDE Master Primary IDE Slave Secondary IDE Master Secondary IDE Slave...
  • Page 38 IDE Configuration Sub-menu Options Feature Fourth IDE Master Hard Disk Write Protect Disabled Enabled IDE Detect Time Out 0/5/10/15/20/ (Sec) 25/30/35 ATA(PI) 80Pin Cable Host & Device Detection Host Device Mixed P-ATA-S-ATA Configuration with only Primary P-ATA Mixed P-ATA-S-ATA Configuration with only Primary P-ATA Feature Mixed P-ATA/S-ATA Options...
  • Page 39 Mixed P-ATA-S-ATA Configuration with only Primary P-ATA Feature First ATA Channel P-ATA M-S S-ATA M-S Second ATA Channel P-ATA M-S S-ATA M-S IDE Device Configuratioin Sub-menu Selections Feature Primary/Secondary/Third/Fouth IDE Master/Slave Device Type Not Installed Auto CDROM ARMD Chapter 2 Options Help Text Configure this channel to P-...
  • Page 40 IDE Device Configuratioin Sub-menu Selections Feature LBA/Large Mode Disabled Auto Block (Multi-Sector Disabled Transfer) Mode Auto PIO Mode Auto/1/2/3/4 DMA Mode Auto SWDMA0-0 SWDMA0-1 SWDMA0-2 MWDMA0-0 MWDMA0-1 MWDMA0-2 UWDMA0-0 UWDMA0-1 UWDMA0-2 UWDMA0-3 UWDMA0-4 UWDMA0-5 S.M.A.R.T. Auto/Disabled/ Enabled 32Bit Data Transfer Disabled Enabled Options...

  • Page 41: Floppy Configuration Sub-Menu

    Floppy Configuration Sub-menu IDE Device Configuratioin Sub-menu Selections Feature Floppy Configuration Floppy A Disabled 720 KB 3 1/2" 1.44 MB 3 1/2" 2.88 MB 3 1/2" Onboard Floppy Disabled Controller Enabled Chapter 2 Options Help Text Select the type of floppy drive connected to the system Allows BIOS to Enable or Disable Floppy Controller...

  • Page 42: Super I/O Configuration Sub-Menu

    Super I/O Configuration Sub-menu IDE Device Configuratioin Sub-menu Selections Feature Configure Nat42x Super IO Chipset Serial Port A Address Disabled 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 Serial Port B Address Serial Port B Address Disabled 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 Options Help Text Allows BIOS to Select Serial Port A Base Address Allows BIOS to Select Serial...

  • Page 43: Usb Configuration Sub-Menu

    USB Configuration Sub-menu USB Configuration Sub-menu Selections Feature USB Configuration USB Devices Enabled USB Function Disabled Enabled Legacy USB Support Disabled/ Keyboard only/ Auto/Keyboard and Mouse Port 60/64 Emulation Disabled/ Enabled USB 2.0 Controller Disabled/ Enabled Chapter 2 Options Help Text Enables USB HOST controllers Enables support for legacy...
  • Page 44 USB Configuration Sub-menu Selections Feature USB 2.0 Controller mode FullSpeed HiSpeed USB Mass Storage Device Configuration Sub-menu Selections Feature USB Mass Storage Device Configuration USB Mass Storage Reset 10Sec/20Sec/ Delay 30Sec/40Sec Device #1 Emulation Type Auto/Floppy/ Forced/FDD/ Hard Disk/ CDROM Options Help Text Configures the USB 2.0...

  • Page 45: Pci Configuration Sub-Menu

    USB Mass Storage Device Configuration Sub-menu Selections Feature Device #n Emulation Type Auto/Floppy/ Forced/FDD/ Hard Disk/ CDROM PCI Configuration Sub-menu This sub-menu provides control over PCI devices and their option ROMs. If the BIOS is reporting POST error 146, use this menu to disable option ROMs that are not required to boot the system. PCI Configuration Sub-menu Selections Feature PCI Configuration...

  • Page 46: Memory Configuration Sub-Menu

    PCI Configuration Sub-menu Selections Feature Dual Monitor Video Disabled/ Enabled Onboard NIC 1 (Left) Disabled/ Enabled On board NIC 1 ROM Disabled/ Enabled Onboard NIC 2 (Right) Disabled/ Enabled On board NIC 2 ROM Disabled/ Enabled Slot 1 Option ROM Disabled/ Enabled Slot 2 Option ROM...
  • Page 47 Memory Configuration Sub-menu Selections Feature System Memory Settings DIMM 1A Installed/Not Installed/ Disabled/Mirror/ Spare DIMM 1B Installed/Not Installed/ Disabled/Mirror/ Spare DIMM 2A Installed/Not Installed/ Disabled/Mirror/ Spare DIMM 2B Installed/Not Installed/ Disabled/Mirror/ Spare DIMM 3A Installed/Not Installed/ Disabled/Mirror/ Spare DIMM 3B Installed/Not Installed/ Disabled/Mirror/...

  • Page 48: Boot Menu

    Boot Menu Boot Menu Selections Feature Boot Settings Boot Settings Configuration Boot Device Priority Hard Disk Drives Removable Drives ATAPI CD-ROM Drives Options Help Text Configure settings during system boot Specifies the boot device priority sequences Specifies the boot device priority sequences from available hard drives Specifies the boot device...

  • Page 49: Boot Settings Configuration Sub-Menu

    Boot Settings Configuration Sub-menu Boot Settings Configuration Sub-menu Selections Feature Boot Settings Configuration Quick Boot Disabled/ Enabled Quiet Boot Disabled/ Enabled Bootup Num-Lock Off/On PS/2 Mouse Support Disabled/ Enabled/Auto POST Error Pause Disabled/ Enabled Hit “F2” Message Display Disabled/ Enabled Scan User Flash Area Disabled/ Enabled...

  • Page 50: Boot Device Priority Sub-Menu

    Boot Device Priority Sub-menu Boot Device Priority Sub-menu Selections Feature Boot Device Priority 1st Boot Device Varies nth Boot Device Varies Options Help Text Specifies the boot sequence from the available devices. A device enclosed in parenthesis has been disabled in the corresponding type menu.

  • Page 51: Hard Disk Drive Sub-Menu

    Hard Disk Drive Sub-menu Boot Device Priority Sub-menu Selections Feature Hard Disk Drives 1st Drive Varies nth Drive Varies Chapter 2 Options Help Text Specifies the boot sequence from the available devices. Specifies the boot sequence from the available devices. Description Varies based on system configuration...

  • Page 52: Removable Drive Sub-Menu

    Removable Drive Sub-menu Removable Drive Sub-menu Selections Feature Removable Drives 1st Drive Varies nth Drive Varies Options Help Text Specifies the boot sequence from the available devices. Specifies the boot sequence from the available devices. Description Varies based on system configuration Varies based on system configuration...

  • Page 53: Atapi Cdrom Drive Sub-Menu

    ATAPI CDROM Drive Sub-menu CD/DVD Drives Sub-menu Selections Feature Hard Disk Drives 1st Drive Varies nth Drive Varies Chapter 2 Options Help Text Specifies the boot sequence from the available devices. Specifies the boot sequence from the available devices. Description Varies based on system configuration Varies based on system...

  • Page 54: Security Menu

    Security Menu Security Menu Options Feature Security Settings Administrator Password is User Password is Set Admin Password Set User Password User Access Level No Access/ View Only/ Limited/Full Access Options Help Text Install / Not installed Install / Not installed Set or clear Admin password Set or clear User password LIMITED: allows only limited...
  • Page 55 Security Menu Options Feature Clear User Password Fixed disk boot sector Disabled protection Enabled Password On Boot Disabled Enabled Secure Mode Timer 1 minute/2 minutes/5 minutes/10 minutes/20 minutes/60 minutes/120 minutes Secure Mode Hot Key (Ctrl-Alt-) Secure Mode Boot Disabled Enabled Front Panel Switch Inhabit Disabled Enabled...

  • Page 56: Server Menu

    Server Menu Server Menu Options Feature System management Serial Console Features Event Log configuration Assert NMI on SERR Disabled Enabled Assert NMI on PERR Disabled Enabled Resume on AC Power Stays Off Loss Power On Last State Options Help Text Configures event logging If enabled, NMI is generated on SERR and logged.
  • Page 57 Server Menu Options Feature FRB-2 Policy Disable BSP Do no disable Retry on Next Boot Disable FRB2 Timer Late POST Timeout Disabled 5 minutes 10 minutes 15 minutes 20 minutes Hard Disk OS Boot Disabled Timeout 5 minutes 10 minutes 15 minutes 20 minutes PXE OS Boot Timeout...

  • Page 58: System Management Sub-Menu

    System Management Sub-menu System Management Sub-menu Selections Feature Server Board Part Number Server Board Serial Number NIC 1 MAC Address NIC 2 MAC Address System Part Number System Serial Number Chassis Part Number Chassis Serial Number BIOS Version BMC Device ID BMC Firmware Revision BMC Device Revision PIA Revision...

  • Page 59: Serial Console Features Sub-Menu

    Serial Console Features Sub-menu Serial Console Features Sub-menu Selections Feature Serial Console Features BIOS Redirection Port Disabled Serial A Serial B Baud Rate 9600 19.2K 38.4K 57.6K 115.2K Chapter 2 Options Help Text If enabled, BIOS uses the specified serial port to redirect the console to a remote ANSI terminal.

  • Page 60: Event Log Configuration Sub-Menu

    Serial Console Features Sub-menu Selections Feature Flow Control No Flow Control CTS/RTS XON/XOFF CTS/RTS + CD Terminal Type PC-ANSI VT100+ VT-UTF8 ACPI Redirection port Disabled Serial A Serial B Event Log Configuration Sub-menu Event Log Configuration Sub Selections Feature Event Log Configuration Options Help Text If enabled, it will use the Flow...
  • Page 61 Event Log Configuration Sub Selections Feature Clear All Event Logs Disabled Enabled BIOS Event Logging Disabled Enabled Critical Event Logging Disabled Enabled ECC Event Logging Disabled Enabled PCI Error Logging Disabled Enabled FSB Error Logging Disabled Enabled Hublink Error Logging Disabled Enabled Chapter 2...

  • Page 62: Exit Menu

    Exit Menu Exit Menu Options Feature Exit Options Save Changes and Exit Discard Changes and Exit Discard Changes Load Setup Defaults Load Custom Defaults Save Custom Defaults Options Exit system setup after saving the changes. F10 key can be used for this operation. Exit system setup without saving any changes.

  • Page 63: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the server system for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge A screw driver NOTE: The screws for the different components vary in size.

  • Page 64: General Information

    Checking the package contents Check the following items from the package: Acer Altos R510 system Acer Altos R510 User’s guide Acer EasyBUILD Acer Altos R510 Accessory box If any of the above items are damaged or missing, contact your dealer immediately.

  • Page 65: System Startup

    System startup Turning on the system After making sure that you have properly set up the system and connected all the required cables, you can now power on the system. To power on the system, press the power button on the front panel. The system starts up and displays a welcome message.

  • Page 66: Upgrading The System

    Upgrading the system Certain components of the Altos R510 are upgradeable such as the drives, the CPU, the memory, and the expansion cards. However, for safety purposes, we do not recommend that you perform these upgrades yourself. If you want to replace or upgrade any of these components, contact your Acer dealer or a qualified service technician for assistance.

  • Page 67: Opening The Server

    Removing the Chassis Cover The Altos R510 Server must be operated with the top cover in place to ensure proper cooling. You will need to remove the top cover to add or replace components inside of the platform. Before removing the top cover, power down the server system and unplug all peripheral devices and the AC power cable.
  • Page 68 TP01301 Chapter 3...

  • Page 69: Removing And Installing The Front Bezel

    Pull the bezel out from the chassis. Installing the Front Bezel Use the steps below to install the Altos R510’s front bezel. The front bezel is optional. Push the bezel onto the front of the chassis until it clicks into place.

  • Page 70: Removing And Installing The Processor Air Duct

    Removing and Installing the Processor Air Duct Always operate your Altos R510’s chassis with the processor air duct in place. The air duct is required for proper airflow within the chassis. For instructions on adding or replacing a processor, first remove the processor air duct and the processor air dam, and then see page 83 for instructions on processor installations and removals.

  • Page 71: Removing And Installing The Air Baffle

    Removing and Installing the Air Baffle Some installation processes will require that you remove the air baffle that is placed behind the hard drive bays, next to the fan module near the front of your server. The steps below describe how to remove and then install the air baffle.
  • Page 72 Chapter 3...

  • Page 73: Installing And Removing A Hard Disk Drive

    Three hot-swap SATA drives if the SATA backplane is installed. Three hot-swap SCSI drives if the SCSI backplane is installed. NOTE: NOTE: The Altos R510 does not support all hard drives. Contact your local Acer dealer for details of supported hardware.
  • Page 74 With the drive circuit-side down, position the connector end of the drive so that it is facing the back of the carrier. Attach the hard drive to the carrier using the four screws removed from the carrier. Insert the drive into the bay until it clicks into place. 10.
  • Page 75 11. For each drive you install, route one SATA data cable from the server board or add-in card to the hard drive, with the right-angle end of the SATA data cable connected to the server board or add-in card SATA connector.
  • Page 76 15. See letter “B” in the figure below and the arrow that leads from this letter to the component in the chassis. This component is the air baffle that is referred to in the following steps. The letter “B” points to the cutout that is referred to.

  • Page 77: Removing A Fixed Sata Hard Disk Drive

    20. Plug all peripheral devices and the AC power cable back into the server. Removing a Fixed SATA Hard Disk Drive CAUTION: CAUTION: Fixed drives are NOT hot swappable. Before removing or replacing the drive, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet.

  • Page 78: Installing A Sata Or Scsi Hot-Swap Hard Disk Drive

    Installing a SATA or SCSI Hot-swap Hard Disk Drive Use these instructions only if you have installed the SATA or SCSI backplane kit. Please refer to Page 79 for details of how to install the backplane. Remove the front bezel if it is installed. For instructions, see “Removing and Installing the Front Bezel.” Press in on the green latch at the front of the hard drive carrier.
  • Page 79 With the black lever in the fully open position, slide the drive assembly into the chassis. The green latch at the front of the drive carrier must be to the right. Do not push on the black drive carrier lever until the lever begins to close by itself.

  • Page 80: Installing Or Removing A Floppy Drive

    Installing a Floppy Drive into Slimline Bay (Backplane Installed) Use these instructions if you are installing a floppy drive into the Altos R510’s slimline drive bay at the upper left side of your chassis and your system includes either the SATA or SCSI backplane. You will know if you have one of these backplanes installed if you can install either hot-swap SATA or hot-swap SCSI drives.
  • Page 81 10. Slide the floppy drive assembly into the slimeline bay of the chassis until it clicks into place. See letter “A” in the figure below. 11. Open the connector labeled “Floppy Con” on the backplane by pulling up on the connector cover. See letter “B”...
  • Page 82 NOTE: NOTE: The carrier for the slimline floppy drive that is used in these instructions was sent to you in the hardware kit that came with your Altos R510 Server Chassis. The interposer board and floppy drive power adapter cable used in these instructions was sent to you with your fixed drive kit.
  • Page 83 13. Lower the interposer board into the floppy drive tray at the rear of the floppy drive and engage the notch on the board. See Letter “A” in the figure below. 14. Attach the interposer board to floppy drive with the screw that was included with the interposer board. See letter “B”...
  • Page 84 21. Install the chassis cover. For instructions, see 22. (Optional) Install the front bezel. For instructions, see 23. Plug all peripheral devices and the AC power cable back into the server. Removing a Floppy Drive from the Slimline Bay (No Backplane Installed) Observe the safety and ESD precautions at the beginning of this book.
  • Page 85 16. Plug all peripheral devices and the AC power cable back into the server. Installing a Floppy Drive into the Converted Hard Drive Bay (Backplane Installed) The slimline floppy drive conversion kit can only be installed into a system that is using either the SATA or the SCSI backplane.

  • Page 86: Removing A Floppy Drive From The Converted Hard Drive Bay

    11. Open the connector on the rear of the floppy drive by pulling up on the connector cover. 12. Insert one end of the flat flex cable end into the floppy drive connector. 13. Push down on the connector cover to lock the cable into place. 14.
  • Page 87 Open the connector labeled “Floppy Con” on the backplane by pulling up on the connector cover. Remove the flat flex cable from the backplane. Push in on the lever at the rear of the floppy carrier and slide the drive from the front of the chassis. Open the connector cover on the rear of the floppy drive by pulling up on it.

  • Page 88: Installing Or Removing A Dvd/Cd-Rw Or Cd-Rom Drive

    Installed) NOTE: NOTE: The carrier for the slimline DVD/CD-RW drive / CD-ROM drive was pre-installed in the slimline drive bay of your Altos R510 Server Chassis. Observe the safety and ESD precautions at the beginning of this book. See Power down the server and unplug all peripheral devices and the AC power cable.
  • Page 89 NOTE: NOTE: The carrier for the slimline DVD/CD-RW drive / CD-ROM drive was pre-installed in the slimline drive bay of your Altos R510 Server Chassis. The interposer board and floppy drive power adapter cable used in these instructions was sent to you with your fixed drive kit.
  • Page 90 Remove the front bezel if it is installed. For instructions, see Push in on the blue lever at the rear of the DVD/CD-RW or CD-ROM drive carrier and push the carrier out through the front of the chassis. Align the two holes at left edge of DVD/CD-RW or CD-ROM drive with the cutouts in drive carrier. See letter “A”...
  • Page 91 TP01167 Chapter 3...

  • Page 92: Installing And Removing A Pci Riser Connector

    Installing and Removing a PCI Riser Connector CAUTION: CAUTION: PCI riser connectors are NOT hot swappable. Before removing or replacing the riser connector, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet.

  • Page 93: Removing A Pci Riser Connector

    14. Install the chassis cover. For instructions, see 15. Plug all peripheral devices and the AC power cable back into the server. Removing a PCI Riser Connector The PCI riser connector can be replaced if it fails or if a different option is required. To replace the PCI riser connector, use the following instructions to remove it, and then follow the instructions under Riser Connector”...

  • Page 94: Installing And Removing A Pci Add-In Card

    Installing and Removing a PCI Add-in Card Installing a PCI Add-in Card In the slots provided by the PCI riser connector, you can install either one or two add-in cards. Use the following instructions to install an add-in card. Observe the safety and ESD precautions at the beginning of this book. See Power down the server and unplug all peripheral devices and the AC power cable.
  • Page 95 Removing a PCI Add-in Card Observe the safety and ESD precautions at the beginning of this book. See Power down the server and unplug all peripheral devices and the AC power cable. Remove the chassis cover. For instructions, see “Removing the Chassis Cover.” Pull up on the two latches on the riser assembly.

  • Page 96: Installing And Removing The Sata Or Scsi Backplane (Optional)

    Installing and Removing the SATA or SCSI Backplane (Optional) You received your server chassis with your choice of one of drive installation options: A hot-swap SCSI option that came with a SCSI backplane board. A hot-swap SATA option that came with a SATA backplane board. A fixed SATA drive option.
  • Page 97 Installing the SCSI or SATA Backplane Observe the safety and ESD precautions at the beginning of this book. See Power down the server and unplug all peripheral devices and the AC power cable. Remove the chassis cover. For instructions, see Remove the air baffle.

  • Page 98: Processor Installation And Upgrade

    CAUTION: Processor must be appropriate: You may damage the server board if you install a processor that is inappropriate for your server. Contact your local Acer dealer for a list of compatible processor(s). CAUTION: ESD and handling processors: Reduce the risk of electrostatic discharge (ESD) damage to the processor by doing the following: (1) Touch the metal chassis before touching the processor or server board.

  • Page 99: Removing A Processor

    Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets. Replace the server’s cover and reconnect the AC power cord. See the documentation that accompanied your server chassis for instructions on installing the server’s cover. Removing a Processor Observe the safety and ESD precautions at the beginning of this book.

  • Page 100: Memory Installations And Upgrade

    This section includes instructions for removing and installing a memory module. The Altos R510 provides six DDR333 DIMM sites in two DIMM channels. DIMMs 1A, 2A and 3A are connected to memory channel A. DIMM 1B, 2B and 3B are connected to memory channel B.

  • Page 101: Installing And Removing Memory

    its data copied over to the spare DIMM(s) held in reserve, When all the data has been copied, the reserve DIMM(s) will be put into service and the failing DIMM will be removed from service. Only one sparing cycle is supported.

  • Page 102: Removing Dimms

    Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position. Holding the DIMM by the edges, remove it from its anti-static package. Position the DIMM above the socket. Align the two small notches in the bottom edge of the DIMM with the keys in the socket (see inset in the figure above).

  • Page 103: Troubleshooting

    SCSI drivers. Acer provides a package called the "Platform Confidence Test" that may help with your diagnostics. Chapter 4...

  • Page 104: Resetting The System

    Resetting the System Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below. To do this: Soft boot reset to clear the system memory and reload the operating system. Clear system memories, restarts POST, and reload the operating system Cold boot reset.

  • Page 105: Problems Following Initial System Installation

    Problems following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see "Problems with Newly Installed Application Software." First Steps Checklist Is AC power available at the wall outlet? Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the...

  • Page 106: Hardware Diagnostic Testing

    Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its source. CAUTION: Turn off devices before disconnecting cables: CAUTION: Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices.

  • Page 107: Specific Problems And Corrective Actions

    Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: Power light does not light. No characters appear on screen. Characters on the screen appear distorted or incorrect. System cooling fans do not rotate. Diskette drive activity light does not light. Hard disk drive activity light does not light.

  • Page 108: Characters Are Distorted Or Incorrect

    Remove all add-in cards and see if the video returns. If successful, add the cards back in one at a time with a reboot between each addition. Make sure the memory DIMMs comply with the system requirements. Make sure the memory DIMMs have been populated according to the system requirements. Remove the memory DIMMs and re-seat them.

  • Page 109: Diskette Drive Activity Light Does Not Light

    Make sure the hub port is configured for the same duplex mode as the network controller. Make sure the correct networking software is installed. If you are directly connecting two servers (without a hub), you will need a crossover cable. Check the network controller LEDs next to the NIC connectors.

  • Page 110: System Boots When Installing Pci Card

    Try reseating the add-in adapter. The add-in adapter stopped working without apparent cause. Try reseating the adapter first; then try a different slot if necessary. The network driver files may be corrupt or deleted. Delete and then reinstall the drivers. Run the diagnostics.

  • Page 111: Devices Are Not Recognized Under Device Manager (Windows* Operating System)

    Devices are not Recognized under Device Manager (Windows* Operating System) The Windows(*) operating systems do not include all of the drivers for the Intel(r) chipsets, onboard NICs, and other components. Hard Drive(s) are not recognized Check the following: Make sure the drive is not disabled in BIOS Setup. Make sure the drive is connected correctly and that is plugged into the power supply.

  • Page 112: Error Reporting And Handling

    Error Reporting and Handling This section defines how errors are handled. Also discussed is the role of the BIOS in error handling and the interaction between the BIOS, platform hardware, and server management firmware with regard to error handling. In addition, error-logging techniques are described and beep codes and POST messages are defined.

  • Page 113: Memory Error Handling

    will read the enabled time value from the option and set the OS Watchdog timer for that value (5, 10, 15, or 20 minutes) before trying to load the operating system. If the OS Watchdog Timer is enabled, the timer is repurposed as an OS Watchdog timer and is referred to by that title as well.
  • Page 114 Memory with RAS mode Sparing mode / Mirroring mode NOTE: BIOS does not support Memory Data Scrubber Error. Memory Error Handling in non-RAS Mode If memory RAS features are not enabled in BIOS Setup, BIOS will apply “10 SBE errors in one hour” implementation.

  • Page 115: Error Logging

    that logging for that type of error has been disabled. Such an entry indicates a serious hardware problem that must be repaired at the earliest possible time. The system BIOS implements this feature for two types of errors, correctable memory errors and correctable bus errors.

  • Page 116: Error Messages And Error Codes

    Memory Bus Error The hardware is programmed to generate an SMI on single-bit data errors in the memory array if ECC memory is installed. The SMI handler records the error and the DIMM location to the system event log. Double-bit errors in the memory array are mapped to the SMI because the mBMC cannot determine the location of the bad DIMM.
  • Page 117 Message Displayed Boot Failure ... Invalid Boot Diskette Drive Not Ready A: Drive Error B: Drive Error Insert BOOT diskette in A: Reboot and Select proper Boot device or Insert Boot Media in selected Boot device NO ROM BASIC Message Displayed Primary Master Hard Disk Error Primary Slave Hard Disk Error Secondary Master Hard Disk Error...
  • Page 118 Slave Hard Disk Error Master Hard Disk Error Slave Hard Disk Error Master Hard Disk Error Slave Hard Disk Error Master Hard Disk Error Slave Hard Disk Error Primary Master Drive - ATAPI Incompatible Primary Slave Drive - ATAPI Incompatible Secondary Master Drive - ATAPI Incompatible Secondary Slave Drive - ATAPI Incompatible Master Drive - ATAPI Incompatible...
  • Page 119 Master Drive - ATAPI Incompatible Slave Drive - ATAPI Incompatible Master Drive - ATAPI Incompatible Slave Drive - ATAPI Incompatible Master Drive - ATAPI Incompatible Slave Drive - ATAPI Incompatible S.M.A.R.T. Capable but Command Failed S.M.A.R.T. Command Failed S.M.A.R.T. Status BAD, Backup and Replace S.M.A.R.T.
  • Page 120 BootSector Write !! VIRUS: Continue (Y/N)? Table 7. System Configuration BIOS Messages Message Displayed DMA-2 Error DMA Controller Error Checking NVRAM..Update Failed Microcode Error NVRAM Checksum Bad, NVRAM Cleared Resource Conflict NVRAM Ignored NVRAM Bad Static Resource Conflict PCI I/O conflict PCI ROM conflict PCI IRQ conflict PCI IRQ routing table error...
  • Page 121 Message Displayed CMOS Date/Time Not Set CMOS Battery Low CMOS Settings Wrong CMOS Checksum Bad Message Displayed Keyboard Error PS2 Keyboard not found PS2 Mouse not found Keyboard/Interface Error Unlock Keyboard System Halted Message Displayed Warning! Unsupported USB device found and disabled! Warning! Port 60h/64h emulation is not supported by this USB Host Controller!
  • Page 122 Warning! EHCI controller disabled. It requires 64bit data support in the BIOS. Message Displayed Not enough space in Runtime area!!. SMBIOS data will not be available. POST Error Codes During POST after the video has been initialized, the BIOS outputs the current boot progress codes on the video screen.
  • Page 123 0041 Display memory test failed 0042 CMOS Display Type Wrong 0043 ~<INS> Pressed 0044 DMA Controller Error 0045 DMA-1 Error 0046 DMA-2 Error 0047 Unknown BIOS error. Error code = 147 (this is really a PMM_MEM_ALLOC_ERR) 0048 Password check failed 0049 Unknown BIOS error.
  • Page 124 8131 Processor 02 disabled 8140 Processor 01 failed FRB-3 timer 8141 Processor 02 failed FRB-3 timer 8150 Processor 01 failed initialization on last boot. 8151 Processor 02 failed initialization on last boot. 8160 Processor 01 unable to apply BIOS update 8161 Processor 02 unable to apply BIOS update 8170...

  • Page 125: Boot Block Error Beep Codes

    8042 Gate A20 test error (cannot switch to protected mode) General exception error (processor exception error) Display memory error (system video adapter) ROM checksum error CMOS shutdown register read/write error Cache memory test failed Table 14: Troubleshooting BIOS Beep Codes Number of Beeps 1, 2 or 3 Reseat the memory, or replace with known good modules.

  • Page 126: Checkpoints

    Flash Program error ‘AMIBOOT.ROM’ file size error BIOS ROM image mismatch (file layout does not match image present in flash device) 1 long beep Insert diskette with AMIBOOT.001 File for Multi-Disk Recovery Checkpoints System ROM BIOS POST Task Test Point (Port 80H Code) The BIOS sends a 1-byte hex code to port 80 before each task.
  • Page 127 POST Code Checkponts Checkpoint Diagnostic LED Decoder G=Green, R=Red, A=Amber Chapter 4 Table 17. POST Code Checkpoints Disable NMI, parity, video for EGA, and DMA controllers. Initialize BIOS, POST, Run-time data area. Initialize BIOS modules on POST entry and GPNV area. Initialized CMOS as mentioned in the Kernel Variable "wCMOSFlags."...
  • Page 128 Initializes different devices through DIM. See DIM Code Checkpoints section of document for more information. Initializes different devices. Detects and initializes the video adapter installed in the system that have optional ROMs. Initializes all the output devices. Allocate memory for ADM module and uncompress it. Give control to ADM module for initialization.

  • Page 129: Bootblock Initialization Code Checkpoints

    Bootblock Initialization Code Checkpoints The Bootblock initialization code sets up the chipset, memory and other components before system memory is available. The following table describes the type of checkpoints that may occur during the bootblock initialization portion of the BIOS: Table 18.

  • Page 130: Bootblock Recovery Code Checkpoint

    Bootblock Recovery Code Checkpoint The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS: Table 19.

  • Page 131: Dim Code Checkpoints

    DIM Code Checkpoints The Device Initialization Manager (DIM) module gets control at various times during BIOS POST to initialize different Buses. The following table describes the main checkpoints where the DIM module is accessed: Checkpoint Initialize different buses and perform the following functions: Reset, Detect, and Disable (function 0).

  • Page 132: Light Guide Diagnostics

    Memory Error Codes Memory Error Codes Tpoint 001h MEM_ERR_CHANNEL_B_OFF (DIMM mismatch forced Channel B disabled) 002h MEM_ERR_CK_PAIR_OFF (Slow DIMM(s) forced clock pair disabled) 0E1h MEM_ERR_NO_DEVICE (No memory installed) 0E2h MEM_ERR_TYPE_MISMATCH 0E3h MEM_ERR_UNSUPPORTED_DIMM (Unsupported DIMM type) 0E4h MEM_ERR_CHL_MISMATCH 0E5h MEM_ERR_SIZE_MISMATCH 0E6h MEM_ERR_ECC_MISMATCH 0E8h MEM_ERR_ROW_ADDR_BITS...

  • Page 133: Jumpers And Connectors

    Jumper and Connector Information Jumpers and Connectors The following figure shows the jumper and connector locations on the system board: Chapter 5 Chapter 5...
  • Page 134 Ref # Description (J1A1) 2-Pin Chassis Intrusion Header (J1A2) 2-Pin Hard Drive Act LED Header (J1A4) Rolling BIOS Jumper 10-Pin DH10 Serial A Header USB Port 2 USB Port 1 Video Connector NIC #2 NIC #1 RJ-45 Serial B Port Stacked PS/2 Keyboard and Mouse Ports CMOS Battery Full Height Riser Card Slot...

  • Page 135: Configuration Jumpers

    Configuration Jumpers J1H2, J1H3, J1H5 J1H2 Pass Clr Protect Erase J1H3 Rcvr Boot Recovery Boot Normal Boot J1H5 CMOS Clr BMC Control Force Erase Jumper Pins Name J1H2 If these pins are jumpered, administrator and user Password passwords will be cleared on the next reset. These Clear pins should not be jumpered for normal operation.

  • Page 136: Serial Port Configuration Jumper

    Serial Port Configuration Jumper Pins What happens at system reset? Serial port is configured for DCD to DTR (default) Serial port is configured for DSR to DTR J8A3 1-3: DCD to DTR (Default) 2-4: DSR to DTR TP00944 Chapter 5...

  • Page 137: Bios Select Jumper

    BIOS Select Jumper J1A4 BIOS Select 1-2: Normal Operation (Default) 2-3: Force to Lower Bank Pins What happens at system reset?? System is configured for normal operation Force BIOS to lower bank Chapter 5...
  • Page 138 Chapter 5...

  • Page 139: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 140 SCSI Backplane Kit/Three-bay hot-plug SCSI HDD backplane, 1* SCSI Cable, 3* HP HDD Carriers (Intel) MOQ: 1 Bezel/Plastic Bezel by Acer (Acer) (est) Conversion Kit/SR1435VP2/SR2400: hard drive to slimline floppy conversion kit. Converts a hotswap SCSI/SATA drive bay to a slimline...

  • Page 141: Appendix A Model Definition And Configuration

    Model Definition and Configuration The Altos R510 Model No. Define: Trade Mark: Brand Name: Acer Description: Single or dual Intel Product Name: Acer Altos R510 Appendix A ® Xeon Processor with 800MHz FSB Appendix A...
  • Page 142 This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 143 Appendix C...

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