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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, xSeries 100 Type 8486," on page 49 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code
Description
1962
A drive does not contain a valid boot sector. 1. Make sure that a bootable operating system is
8603
Pointing-device error.
00012000
Processor machine check error.
00019701
Processor 1 failed BIST.
01298001
No update data for processor 1.
20
IBM xSeries 100 Type 8486: Problem Determination and Service Guide
Action
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the hard disk drive cable.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Hard disk drive cable
b. Hard disk drive
c. (Trained service technician only) System
board
1. Reseat the pointing device cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Pointing device
b. (Trained service technician only) System
board
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
1. Reseat the microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
1. Update the BIOS code (see "Updating the
firmware" on page 91).
2. (Trained service technician only) Reseat the
microprocessor.
3. (Trained service technician only) Replace the
microprocessor.
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