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Table 7-2
Status Messages on the Cisco Unified IP Phone (continued)
Message
File not found
IP address released
ITL installed
Load Auth Failed
Load ID incorrect
Load rejected HC
Load Server is invalid
No default router
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
7-6
Chapter 7
Description
The phone cannot locate, on the TFTP
server, the phone load file that is
specified in the phone configuration file.
The phone has been configured to release
its IP address.
The ITL file is installed in the phone.
The phone could not load a configuration
file.
Load ID of the software file is of the
wrong type.
The application that was downloaded is
not compatible with the phone's
hardware.
Indicates an invalid TFTP server
IP address or name in the Load Server
option.
DHCP or static configuration did not
specify a default router.
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Possible Explanation and Action
From Cisco Unified Operating System
Administration, make sure that the phone load file is
on the TFTP server, and that the entry in the
configuration file is correct.
The phone remains idle until it is power cycled or you
reset the DHCP address. See
Menu, page 4-5
None. This message is informational only. The ITL
file was not installed previously.
For more information about the ITL file, refer to
Cisco Unified Communications Manager Security
Guide.
Check that:
A good version of the configuration file exists on
•
the applicable server.
The phone load file being downloaded has not
•
been altered or renamed.
The phone load type is compatible; for example,
•
you cannot place a DEV load configuration file
on a REL-signed phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone.
See
Firmware Versions Screen, page 7-11
the phone setting.
The Load Server setting is not valid. The Load Server
specifies a TFTP server IP address or name from
which the phone firmware can be retrieved for
upgrades on the phones.
Check the Load Server entry (from Cisco Unified
Communications Manager Administration, choose
Device > Phone).
If the phone has a static IP address, verify that the
•
default router has been configured. See
Configuration Menu, page 4-33
If you are using DHCP, the DHCP server has not
•
provided a default router. Check the DHCP server
configuration.
Network Configuration
for details.
for details.
to verify
Network
OL-21011-01
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Troubleshooting
