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Action
6
Replace the transfer belt unit, the 2nd BTR, and the retard roller.
Replace the transfer belt unit, the 2nd BTR, and the retard roller. See
a
"Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd
BTR), and the Retard Roller."
After you replace the transfer belt unit, the 2nd BTR, and the retard
b
roller, click Chart Print on the Diagnosis tab.
Click Pitch Configuration Chart.
c
The Pitch Configuration Chart is printed.
Does this solve your problem?
Exit Jam (Exit Sensor Off JAM)
Action
1
Ensure the fusing unit is installed correctly.
Does this solve your problem?
2
Replace the fusing unit.
Replace the fusing unit. See "Replacing the Fusing Unit."
a
After you replace the fusing unit, click Chart Print on the Diagnosis
b
tab.
Click Pitch Configuration Chart.
c
The Pitch Configuration Chart is printed.
Does this solve your problem?
Tray1/Optional 550-Sheet Feeder Multi-feed Jam
Action
1
Ensure that tray1 or the optional 550-sheet feeder is properly inserted.
Does this solve your problem?
2
Load coated paper one sheet at a time.
Does this solve your problem?
3
Use print media that is not damp.
Does this solve your problem?
4
Fan the print media.
Does this solve your problem?
5
Wipe the retard roller in tray1 or the optional 550-sheet feeder where the The task is complete.
multi-feed occurred with a cloth moistened with water.
Does this solve your problem?
342
Troubleshooting Guide
Yes
No
The task is complete.
Contact Dell.
Yes
No
The task is complete.
Go to action 2.
The task is complete.
Contact Dell.
Yes
No
The task is complete.
If using coated paper,
go to action 2.
If using other type of
print media, go to
action 3.
The task is complete.
Go to action 4.
The task is complete.
Go to action 4.
The task is complete.
Go to action 5.
Contact Dell.
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Table of Contents
Troubleshooting
