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Cisco 6901 User Giude

Cisco 6901 User Giude

Unified ip phone communications manager 8.6 (sccp and sip)
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Download this manual See also: Administration Manual, User Manual
Cisco Unified IP Phone 6901 and
6911 User Guide for Cisco Unified
Communications Manager 8.6 (SCCP
and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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Summary of Contents for Cisco 6901

  • Page 1 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...

  • Page 3: Table Of Contents

    Calling Features Agent Greeting Auto Answer Auto Answer with Your Speakerphone Auto Barge Call Forward All Forward Calls on Your Phone Call Pickup Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 4 Answer a Call Using Pickup Answer a Call Using Group Pickup and a Group Pickup Number Call Waiting Respond to a Call Waiting Notification Codes Place a Call Using a Client Matter Code Place a Call Using a Forced Authorization Code Conference Set up a Conference Using Hookflash Drop a Party from a Conference Using Hookflash...
  • Page 5 Product Safety, Security, Accessibility, and Additional Information Safety and Performance Information Power Outage Cisco Product Security Accessibility Features Cisco One-Year Warranty Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 6 OL-24581-01...

  • Page 7: Your Phone

    For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 8 Slot for Ethernet cable. Network port (10/100 SW) connection. IEEE 802.3af power enabled. Handset connection. DC adaptor port (DC48V). Slot for handset cable. Slot for DC adaptor cable. OL-24581-01...

  • Page 9: Buttons And Hardware

    Your Phone Buttons and Hardware Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 10: Hookswitch

    Hookswitch Activates the features (hookflash) on your phone. Hold button Places a connected call on hold. Redial button Dials the last dialed number. Line button Allows you to pick up a second incoming call. The Line button LED indicates the call status. Allows you to answer a ringing call and swap between two calls on the same line.

  • Page 11: Cisco Unified Ip Phone 6911

    For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 12 DC adaptor port (DC48V). Network port (10/100 SW) connection. IEEE 802.3af power enabled. AC-to-DC power supply (optional). Access port (10/100 PC) connection. AC power wall plug (optional). Handset connection. OL-24581-01...

  • Page 13: Buttons And Hardware

    A paper strip used to enter name and contact numbers. Transfer button Transfers a call. Conference button Creates a conference call. Hold button Places an active call on hold. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 14 Line button Allows users to pick up a second incoming call and to resume a held call. The LED shows call status. Speakerphone button Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

  • Page 15: Paper Label

    Your Phone Paper Label Cisco Unified IP Phone 6911 does not include an LCD display. A paper strip is provided and can be used to enter name and contact numbers. General Phone Information This section contains the following information, which is common to all the IP Phone models in this guide: •...

  • Page 16: Phone Display Viewing Angle

    Insert the connectors into the lower slots. Lift the footstand until the connectors snap into the upper slots. Phone Display Viewing Angle Higher Viewing Angle Connect the footstand to the lower slots for a higher viewing angle. OL-24581-01...
  • Page 17 Your Phone Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 18: Handset Rest

    Lower Viewing Angle Connect the footstand to the upper slots for a lower viewing angle. Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. OL-24581-01...

  • Page 19: Power-Saving Mode

    • At 10 minutes before power down, the ringtone plays four times • At 7 minutes before power down, the ringtone plays four times Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 20 • At 4 minutes before power down, the ringtone plays four times • At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down If your phone is inactive (idle) at the sleep time, your phone powers down. If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before it powers down.

  • Page 21: Messages

    You can configure the audible message waiting lamp using your User Options web pages. Related Topics User Options Web Pages, page 29 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 22: Listen To Voice Messages

    Press the Messages button and then follow the voice prompts to listen to your messages. (Cisco Unified IP Phone 6901 only) Using the keypad, dial the voicemail access number (provided by your system administrator) and then follow the voice prompts to listen to your messages.

  • Page 23: Calling Features

    Call Forward All Call Forward All allows you to forward calls on your phone to another number. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 24: Forward Calls On Your Phone

    Related Topics Set Up Call Forwarding Per Line, page 30 Forward Calls on Your Phone (Cisco Unified IP Phone 6901 only) 1. Sign in to your User Options web pages. 2. Go to Device > Line Settings. 3. Enter the phone number you want to forward calls to.

  • Page 25: Call Pickup

    2. Enter the group pickup number to connect the call. 3. If Auto Group Pickup is not set up, press the Line button or lift the handset to connect the call. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 26: Call Waiting

    Call Waiting Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including: • A call waiting tone (single beep) • An amber flashing Line button Respond to a Call Waiting Notification To answer the ringing call, press the flashing amber Line button.

  • Page 27: Conference

    The party who joined last is dropped from the conference. Only the conference host can drop a party from a conference. Note Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 28: Set Up A Conference

    The Line button flashes green. The party that is put on hold hears the preset music. 2. To resume the call, press the flashing green Line button, press the Speaker button (Cisco Unified IP Phone 6911 only), or go off hook, if the handset is in the cradle.

  • Page 29: Meet Me

    Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 30: Mute

    • Answer the call using PickUp Mute (Cisco Unified IP Phone 6911 only) Mute allows you to block audio input for your handset and speakerphone, so that you can hear other parties on the call but they cannot hear you.

  • Page 31: Dialing An International Number

    • If you put the call on hold: Your Line button flashes green – Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 32: Speed Dial

    • You can redirect a single call to another number that you specify. Transfer is accomplished differently depending on the phone model you have: Hookflash is used to transfer calls from the Cisco Unified IP Phone 6901. – The Transfer button is used to transfer calls from the Cisco Unified IP Phone 6911.

  • Page 33: Transfer A Call To Another Number Using The Hookflash

    (Cisco Unified IP Phone 6911 only) 1. Sign in to your User Options web pages. 2. Select User Options > Directory and search for a co-worker. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 34: Set Up, View, Or Change Web Dialer Preferences

    Preferred language—Determines the language used for Web Dialer settings and prompts. – Use preferred device—Identifies the Cisco Unified IP Phone (Calling device) and directory – number (Calling line) that you will use to place Web Dialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected.

  • Page 35: User Options

    You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed dial buttons from your User Options web pages.

  • Page 36: Device

    Device You can make changes to your device settings on your phone from the User Options web pages. You can make changes to these device settings on your phone: • Line settings • Speed dials Select a Device From the User Options Web Pages 1.

  • Page 37: Speed Dial On The Web

    Set Up Speed-Dial Buttons (Cisco Unified IP Phone 6911 only) 1. Sign in to your User Options Web pages. 2. Select User Options > Device. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 38: User Settings

    User Settings Your PIN and password allow you to access different features and services. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, see your system administrator.

  • Page 39: Change The Language For Your User Options Web

    1. Sign in to your User Options web page. 2. Select User Options > Plugins. You can view plugins only if your system administrator has set them up for you. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 40 OL-24581-01...

  • Page 41: Faqs And Troubleshooting

    If the message indicator still flashes red light, contact your system administrator. Troubleshooting Tips Troubleshooting tips are available for these topics: • Conference • User Options Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 42: Conference

    Conference Problem: Conference Button You have set up a conference call and the Conference button is unresponsive. Possible Cause You have reached the maximum number of conference participants. Solution Ask one of the participants to drop, or drop a conference participant. Problem: Meet Me Conference Busy Tone You hear a busy tone after dialing into a Meet Me conference.

  • Page 43: Product Safety, Security, Accessibility, And Additional Information

    You can also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 44 OL-24581-01...

  • Page 45: Cisco One-Year Warranty

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 46 OL-24581-01...

  • Page 47: Index

    Cisco Unified IP Phone 6911 Codes Conference Conference Hold hold line Meet Me Messages Monitoring and Recording Mute Mute programmable feature Plus Dialing Speakerphone Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 48 EnergyWise user options web pages description check voice messages Cisco Unified CM User Options. See user options Cisco Unified IP Phone 6901 FAQs buttons and hardware footstand connections Cisco Unified IP Phone 6901...
  • Page 49 Web Dialer settings personalize voicemail LED. See lights Monitoring and Recording, description lights Mute green description flashing Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 50 Cisco Unified IP Phone 6911 power outage turn on and off security, product set up speed-dial buttons shared lines Other Pickup, description description sign in and out user options Web Dialer password. See browser password...
  • Page 51 See messages Volume Cisco Unified IP Phone 6901 Cisco Unified IP Phone 6911 Web Dialer MAC address sign in Web Dialer, description Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 52 OL-24581-01...
  • Page 54 Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks .

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6911

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