Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager - Cisco 9971 Administration Manual
Unified ip phone 8961, 9951, and 9971 administration guide for cisco unified communications manager 10.0
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Also See for 9971:
- Deployment manual (104 pages) ,
- User manual (42 pages) ,
- Quick start manual (4 pages)
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Telephony Features
Feature
Monitoring and Recording
Multiple Calls Per Line Appearance
Music On Hold
Mute
New Versions of Cisco Unified IP
Phone 8961, 9951, and 9971
On-Hook Dialing
One Button Access to Call History
One Touch Private Line Automatic
Ringdown (PLAR)
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager
10.0
198
Description
Allows a supervisor to monitor an active call silently. Neither party on the call can hear the
supervisor. The user may receive an audible alert during a call when it is being monitored.
When a call is secure, a lock icon displays. Callers may also receive an audible alert to indicate
that the call is being monitored. The connected parties may also receive an audible alert that
indicates that the call is secure and is being monitored.
When an active call is being monitored or recorded, the user can receive or place intercom
calls; however, if the user places an intercom call, the active call is put on hold. This action
causes the recording session to terminate and the monitoring session to suspend. To resume
the monitoring session, the person being monitored must resume the call.
See Cisco Unified Communications Manager Features and Services Guide, "Monitoring and
Recording" chapter.
Each line can support multiple calls. Only one call can be active at any time; other calls are
automatically placed on hold.
See Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers"
chapter.
Plays music while callers are on hold.
See Cisco Unified Communications Manager Features and Services Guide, "Music On Hold"
chapter.
Mutes the microphone from the handset or headset.
Provides new versions of the existing phone models. The model numbers remain the same.
This feature affects all phones manufactured after October 31, 2012.
These phones must run Firmware Release 9.3(2) or later. The phone firmware does not allow
the phone to be downgraded to releases earlier than Release 9.3(2).
Allows a user to dial a number without going off hook. The user can then either pick up the
handset, press Call, or press either the headset or speaker buttons to initiate the call.
See Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified
Communications Manager (SIP), "Calling Features" chapter.
Provides the user with quick access to the Call History screen.
Improves the Private Line Automated Ringdown (PLAR) feature by automatically selecting
the line for the call.
See Cisco Unified Communications Manager Administration Guide, "Directory Number
Configuration" chapter.
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