Signed Configuration Files Are Not Requested - Cisco 9971 Administration Manual
Unified ip phone 8961, 9951, and 9971 administration guide for cisco unified communications manager 10.0
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- Deployment manual (104 pages) ,
- User manual (42 pages) ,
- Quick start manual (4 pages)
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Cause
The CTL file does not contain the correct information for the Cisco Unified Communications Manager server.
Solution
Change the Cisco Unified Communications Manager server information in the CTL file.
Signed Configuration Files Are Not Requested
Problem
Phone does not request signed configuration files.
Cause
The CTL file does not contain any TFTP entries with certificates.
Solution
Configure TFTP entries with certificates in the CTL file.
802.1X Authentication Problems
801.1X authentication problems can be broken into the categories that are described in the following table.
Table 49: 802.1X Authentication Problem Identification
If all the following conditions apply,
• Phone cannot obtain a DHCP-assigned IP
address.
• Phone does not register with Cisco Unified
Communications Manager.
• Phone status displays Configuring IP or
Registering.
• 802.1X Authentication Status displays Held.
• Status menu 802.1X status displays Failed.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
Cisco IP Phone Security Problems
See
802.1X Enabled on Phone but Phone Does Not
Authenticate, on page 312
311
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