Enable Agent Greeting - Cisco 9971 Administration Manual
Unified ip phone 8961, 9951, and 9971 administration guide for cisco unified communications manager 10.0
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The DSCP values for video streams can be configured for each precedence level in the QoS section of the
Service Parameters. All DSCP values include the decimal value in the setting.
Step 14 To add a third-party AS-SIP phone, choose Device > Phone > Add New
The phone Add list displays the third-party AS-SIP phone as an available choice.
The device configuration fields are the same as those for Cisco phones.
Enable Agent Greeting
The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the
beginning of a call, such as a customer call, before the agent begins the conversation with the caller. The agent
can prerecord a single greeting or multiple greetings, as needed, and create and update the greetings.
When a customer calls, the agent and the caller hear the prerecorded greeting. The agent can remain on mute
until the greeting ends or the agent can answer the call over the greeting.
All codecs supported for the phone are supported for Agent Greeting calls.
For more information, see the barge and privacy information in the documentation for your particular Cisco
Unified Communications Manager release.
Procedure
Step 1
From Cisco Unified Communications Manager Administration, select Device > Phone.
Step 2
Locate the IP phone that you want to configure.
Step 3
Scroll to the Device Information Layout pane and set Built In Bridge to On or Default.
Step 4
Select Save.
Step 5
Check the setting of the bridge:
a) Choose System > Service Parameters.
b) Select the appropriate Server and Service.
c) Scroll to the Clusterwide Parameters (Device - Phone) pane and set Builtin Bridge Enable to On.
d) Select Save.
Set Up the DF Bit
The Configurable DF Bit feature controls how network packets are sent. Packets can be sent in chunks
(fragments) of various sizes. When the DF bit is set to 1 in the packet header, the network payload does not
fragment when going through network devices, such as switches and routers. Removing fragmenting avoids
incorrect parsing on the receiving side, but results in slightly slower speeds. By default, the DF bit is set to 0.
The DF bit setting does not apply to ICMP, VPN, VXC VPN, or DHCP traffic.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
Enable Agent Greeting
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