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46
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Problem
The programme does
not start.
The appliance fills
with water and drains
immediately.
The spin phase does
not operate or the
washing cycle lasts
longer than usual.
There is water on the
floor.
You cannot open the
appliance door.
The appliance makes
an unusual noise and
vibrates.
The programme du‐
ration increases or
decreases during
programme execu‐
tion.
Possible solution
• Make sure that the mains plug is connected to the mains
socket.
• Make sure that the appliance door is closed.
• Make sure that there is no damaged fuse in the fuse box.
• Make sure that the Départ/Pause
• If the delay start is set, cancel the setting or wait for the
end of countdown.
• Deactivate the Child Lock function if it is on.
• Check the position of the knob on the selected pro‐
gramme.
• Make sure that the drain hose is in the correct position.
The hose may be positioned too low. Refer to "Installation
instruction".
• Set the spin programme.
• Make sure that the drain filter is not clogged. Clean the fil‐
ter, if necessary. Refer to "Care and cleaning".
• Adjust manually the items in the tub and start the spin
phase again. This problem may be caused by balance
problems.
• Make sure that the couplings of the water hoses are tight
and there is not water leakages.
• Make sure that the water inlet hose and the drain hose
have no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
• Make sure that a washing programme that ends with water
in tub, has not been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the
drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre.
If you need to open the door, please read carefully "Emer‐
gency door opening".
• Make sure the levelling of the appliance is correct. Refer
to "Installation instruction".
• Make sure that the packaging and/or the transit bolts are
removed. Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
• The SensiCare System is able to adjust the programme
duration according to the type and the laundry load size.
Refer to "The SensiCare System load detection" in "Daily
Use" chapter.
has been touched.

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