Undocumented Problems - IBM x3690 X5 Service Manual
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Also See for x3690 X5:
- Installation and user manual (180 pages) ,
- Product manual (42 pages) ,
- At-a-glance manual (34 pages)
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6. See controller and management software documentation. If the problem is
7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting
8. Use the troubleshooting tables. See "Troubleshooting tables" on page 50 to
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the
problem might not have been previously identified by IBM. After you have
verified that all code is at the latest level, all hardware and software configurations
are valid, and no light path diagnostics LEDs or log entries indicate a hardware
component failure, contact IBM or an approved warranty service provider for
assistance.
To open an online service request, go to http://www.ibm.com/support/electronic/
portal/ . Be prepared to provide information about any error codes and collected
data and the problem determination procedures that you have used.
the checkout procedure, see "About the checkout procedure" on page 48.
For information about configuring the server, see "Configuring the server"
on page 398.
associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated
controller and management or controlling software to verify that the controller
is correctly configured.
Problem determination information is available for many devices such as RAID
and network adapters.
For problems with operating systems or IBM software or devices, go to
http://www.ibm.com/supportportal.
procedures and RETAIN tips document known problems and suggested
solutions. To search for troubleshooting procedures and RETAIN tips, go to
http://www.ibm.com/supportportal.
find a solution to a problem that has identifiable symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting
procedure for the most obvious symptom. If that procedure does not diagnose
the problem, use the procedure for another symptom, if possible.
If the problem remains, contact IBM or an approved warranty service provider
for assistance with additional problem determination and possible hardware
replacement. To open an online service request, go to http://www.ibm.com/
support/entry/portal/Open_service_request. Be prepared to provide
information about any error codes and collected data.
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Chapter 1. Start here
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